Data Success Specialist

Transit is a company focused on enhancing public transit experiences through data. As a Data Success Specialist, you will bridge the gap between technical data standards and business needs, ensuring that partners receive accurate and actionable information while managing projects and maintaining relationships with transit agencies.

Responsibilities

• Be the person who keeps the Data and Business teams from talking past each other. Translate technical realities into a business context and vice versa. Help the Business teams ask better questions and set more accurate expectations when data is part of the conversation
• Nurture Transit's technical relationships with partner agencies and their data vendors. You'll second the Partnerships (Pre-Sales) and Service Delivery (Post-Sales) teams for technical questions, data quality discussions, and anything in between — fielding requests that range from "something isn't working" to "we have a major rollout next quarter and need your help." You'll manage expectations, communicate clearly, and follow through, even when the answer takes a few teams to find
• Coordinate cross-functional efforts between teams to deliver on data commitments towards our partners – on time, and without any bits of data falling through the cracks. Deadlines come from partners with high expectations; your job is to meet them without losing your mind (or your inbox)
• You'll take care of the GTFS data of a few high-stakes partners in the US and/or Canada. You’ll do routine data maintenance, inspections, and integrations for a defined set of critical feeds. You'll participate in weekly Transit Analyst meetings, and training sessions to stay sharp on the craft even as your scope expands beyond it
• Become a resident expert on Transit's data-enabled feature suite. You'll connect the dots between what our products can do based on partners’ data and their needs, gathering feedback and routing it back to the teams who can act on it
• Maintain and improve a reliable source of truth for technical information that internal teams and external partners alike can reference. Create and lead webinars and training sessions that help agencies get more out of their data and our platform. Think: publication best practices, data quality standards, improved app features — explained in a way that's actually useful

Skills

• You know public transit: networks, agencies, modes, terminology — the works. Terminus, headsign, dead mileage, partial service: these are words you can use in regular conversation
• You're a natural communicator. You can write a crisp technical summary for a back-end developer and a reassuring update for a transit agency manager, and you know which one you're writing before you start
• You ask smart questions. When something is unclear, you don't just ask — you think it through first and come with a hypothesis
• You're organized. You track your follow-ups, you remember the context from three months ago, and nothing important derails from your agenda
• You're genuinely curious about data — happy to spend part of your day digging into a feed, a spec, or a tool you've never seen before
• We're looking for someone with experience in either data/transit analysis or project/partner management — and a genuine hunger to learn the other side. If you already have both? Hope on the train, this is your ride. You have one of both? Let's meet, you still have a good chance to catch this train!
• You have solid communication skills in French and English — you'll be the liaison with partner agencies in United States and Canada (7% of our data sources come from Quebec, and 93% from other states and provinces)
• You are a Canadian citizen, a permanent resident, or benefit from a legal work status in Canada
• You live in Montreal and want to be part of office life
• You know this app called Transit and you use many of its features in daily commutes
• You're familiar with GTFS, GBFS, GOFS, or any other transit data standards whether or not they have standardized acronyms like these ones
• You have worked in the mobility industry or in urban planning
• You have 1–5 years of experience in any adjacent roles: solutions engineer, project manager, technical community manager, data analyst, transit planner, or anything similar
• You speak more than one language — the more the better
• You're comfortable on a Mac and know your way around data tools

Benefits

• Stock options
• RRSP/FHSA contributions
• Comprehensive medical and dental coverage
• 5 weeks vacation
• Four-day work week at full-time salary (yes, you read that right)
• Apple laptop and equipment
• $1,600 annual mobility allowance. STM? BIXI? Uber? E-bike? Scooter? Going car-free is free at Transit.
• A training and development budget
• Generous maternal/paternal/parental leave policy. Gotta fill out our tandem bicycles somehow!
• Flexible work hours
• Spend your days surrounded by first-rate teammates and the best view of Montreal and/or [insert exotic Zoom background]
• When you’re in the office: you’ll be in urbanist heaven, surrounded by Mile End’s urban gardens, bike paths, BIXI docks, bus stops, a metro station, and limitless restaurants… cafés… bars… concert halls… bagel boutiques…
• Communal lunch-and-learn with free food in the office each week

Company Overview