The Digital CX (Constituent Experience) Solutions Specialist responsibilities are to be the primary facilitator and security specialist for all digital constituent facing solutions. This position is designed to represent the Foundation’s constituents to ensure they have an optimal digital experience, and their security and privacy is properly supported. This position will also serve as the liaison between various Foundation groups interacting digitally with constituents and technical staff, vendors, and security/compliance representatives.
Duties and Responsibilities
- Digital constituent experience responsibilities:
- Primary facilitator and support for all e-commerce solutions:
- Online giving
- Peer-to-peer functionality
- Day of giving
- Crowdfunding
- Event support
- Participate in the design, development and implementation of new constituent facing solutions.
- Support the development of related training material and change management communications.
- Primary contact/facilitator for vendor partnerships for solutions that pertain to constituent facing solutions.
- Support communications and stewardship donor facing solutions (Thank view, Odder, BBIS, etc.)
- Develop and support constituent facing surveys.
- Support and participate in the development and utilization of constituent facing data collection solutions.
- Participate in the configuration and utilization of Google Analytics where appropriate.
- Cybersecurity related responsibilities:
- Be a key member of the Information Security Team.
- Have regular collaboration and aid the Director of Digital Transformation Security on all matters pertaining to security, risk, privacy, and compliancy for all constituent facing solutions.
- Primary facilitator on vendor relationship to ensure all appropriate security and agreed upon standards are met.’
- Participate in the evaluation process of new vendors and solutions that will directly interact with constituents.
- Participate in evolving and maintaining the business continuity and disaster recovery plan as it pertains of primary area of focus.
- Provide backup for the Director of Digital Transformation Security as needed and provide coverage during periods of absence.
Performance Factors
- Highly analytical.
- Ability to perform the technical requirements efficiently and effectively.
- Excellent proactive verbal and written communication skills.
- Ability to consistently produce quality work under tight project deadlines.
- Ability to work with significant attention to detail and thoroughness.
- Work within an environment of consistent improvement.
- Project professionalism, enthusiasm, and a “can do” attitude.
- Meet or exceed established performance goals.