Director of Clinical Operations

Director of Clinical Operations | Englewood, CO
Reports to Chief Executive Officer

Employment Type: Full Time

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver and Colorado Springs areas and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by providing them with the highest quality imaging and associated medical care.

Summary of Position: The Director of Clinical Operations provides leadership and management of all Invision Sally Jobe (ISJ) outpatient services. Ensures the effective and efficient operations of all clinical sites, as well as Patient Access, and Marketing Services. Collaborates with other key functional areas such as Revenue Cycle, Quality, Human Resources, and Information Technology.

Job Responsibilities:
Program Operational Leadership:

• Responsible for the overall direction, coordination and evaluation of the Invision Sally Jobe sites.
• Review operations, proactively make recommendations and implement changes to improve the overall operation and quality of services for the sites and the system. Monitor performance, identify variances and take appropriate action to enhance the financial performance of the company.
• Support Marketing efforts, including through market analysis, community recognition, provider relations, and patient experience.
• Provide effective and inspiring leadership by being available and actively involved in all programs and services, developing a broad and deep knowledge of all programs and services.
• Lead, coach, develop and retain managers and direct reports. Develop succession plans within to facilitate cross-training and plan for future staffing changes. Support a positive work environment and strong employee engagement
• Develop and deliver needed internal communications across the organization.
• Promote a culture of high performance and continuous quality improvement throughout all program and service areas, focusing on systems/process improvement.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments.
• Identify opportunities in all areas of operational oversight to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
• Prepare and submit operating budgets for all areas of operational oversight, manage effectively within those budgets, and report accurately on progress made and challenges encountered.
• Provide monitoring of financial performance and develop priorities for ongoing improvement in profitability.
• Ensure the continued financial viability of all operational units through sound fiscal management.
• Develop and provide operations reports to the appropriate boards of directors.
• Ensure that all program activities operate consistently and ethically within the mission of the company, and ensure compliance with all legal, regulatory and third party requirements.
• Monitor customer service outcomes and implement strategies to improve customer service. Implement effective strategies to address customer relations issues and service recovery strategies.
• Conduct periodic surveys of customers (patients, referrers, payers) to identify strengths and opportunities for improvement.

Internal and External Relationship Development:

• Collaborate with Physician Committees and Radiologists of Invision Sally Jobe.
• Build and cultivate relationships with site and program area staff.
• Manage and cultivate existing relationships with partners and other key stakeholders to secure and expand recurring revenue streams.
• Publicly represent all areas of operation oversight with external constituency groups including healthcare community and other private organizations.

Strategic Plan Implementation:

• In conjunction with senior management, participate in the development of strategic plans for ISJ to include new site development, and new projects, services or ventures. Establish long-term and short-terms goals to meet the business objectives.
• Provide programmatic leadership and input for all ISJ strategic plan implementation processes with senior management and staff. Coach direct reports as they implement the strategic plan and transition program operations.
• Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Supervisory Responsibilities:
Supervises the following:

• Regional Clinical Managers
• Director of Marketing
• Director of Patient Access

Experience/Skill Requirements:

• Requires a minimum of five (5) years of management experience in a clinical environment, preferably in a radiology and/or outpatient imaging setting
• Prefer at least three (3) years experience supervising managers across multiple operating units.
• Strong business development background and experience
• Strong relationship builder, leader and communicator with experience leading diverse work teams, developing organization-wide strategy for program excellence, engaging external partners, and partnering with executive leadership.
• Track record of effectively leading a direct service organization with a complex array of programs, with the ability to leverage strengths across program areas; excellent project management skills
• Can point to tangible examples of reporting and program measurement and evaluation
• Demonstrates integrity, strives for excellence in all aspects of their work, and has experience in leading others to new levels of effectiveness and programmatic impact
• Self reliant, excellent judgment and creative problem solving skills; results oriented
• Excellence in organizational management with strong mentoring, coaching experience to a team of diverse levels of expertise
• Superior management skills; ability to influence and engage direct and indirect reports and peers
• Energetic, flexible, collaborative and proactive; a team leader who can positively and productively impact both strategic and tactical initiatives
• Exceptional written, oral, interpersonal and presentation skills, and the ability to effectively interface with senior management, Board of Directors, Radiologists and staff
• Excellent listening skills, receptive to feedback; ability to filter information and translate into bigger picture
• Analytic and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals
• Experience developing and managing budgets
• Unwavering commitment to quality programs and a passion for customer service; ability to understand the customer
• Humility, integrity, positive attitude, mission-driven and self-directed

Education Requirements:

• Degree in business/healthcare administration or related field; Master’s preferred

Compensation is between $150,000 and $185,000 on an annual basis. This position is also eligible for bonus.

In accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis and will remain open until filled. 

Our benefits include: 

• Medical, dental, and vision insurance

• Term life insurance, AD&D, and EAP

• Long Term Disability

• Generous Paid Time Off

• Paid holidays

• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)

• Profit-sharing 401(k) retirement plan

• Tuition reimbursement

Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.