Director, Payment Operations

Position Title:            Director, ClaimsPay Settlement Operations
Department:              Payments
Reports To:                SR Director Settlement Operations

Overview:        The Director of ClaimsPay Settlement Operations plays a critical role in managing the reconciliation of payment processing funds across clients, processors, and sponsor banks within One Inc's outbound payments portfolio. This position involves planning, directing, and supervising the daily operations of the ClaimsPay payment processing team, while collaborating with payment providers, financial institutions, and internal departments to resolve settlement and processing issues. Additionally, the Director prepares analytical reports to support Sales, Payments, and Finance teams and reviews contracts to ensure operational and financial alignment. A key responsibility of this role is maintaining the consistent balance and reconciliation of all funding accounts owned by One Inc, ensuring smooth financial operations and accurate reporting.

Key Responsibilities:

• Manage and mentor the settlement team, fostering a culture of excellence, collaboration, and continuous improvement.

• Oversee the settlement of high-volume payment transactions across multiple channels and platforms, ensuring accuracy and efficiency, including: ACH transactions, ClaimsCard, Push to Debit, PayPal/Venmo, PropertyPay, checks and any other payment method introduced.

• Ensure proper reconciliation of accounts to identify and resolve discrepancies promptly.

• Implement robust controls to mitigate financial, operational, and reputational risks associated with settlement processes.

• Stay updated on payment industry regulations and ensure settlement operations comply with all applicable laws and standards.

• Collaborate with IT and operations teams to leverage technology for automation and process improvements in settlement workflows.

• Work closely with internal and external stakeholders, including banks, payment processors, and regulators, to ensure seamless operations.

• Develop and present regular settlement and reconciliation reports to senior management, providing insights on key metrics and performance trends.

• Prepare and deliver detailed monthly reports to support efficient month-end closing activities.

• Develop and uphold the processes and procedures for payment recording, processing, and internal auditing.

• Monitor KPI accuracy for the ClaimsPay payment team.

• Ensure compliance with SOX and financial audit standards for all transactions.

• Work with other managers to create and maintain a productive workplace culture and team-building activities that focus on quality, growth, employee retention, development, and performance.

Skills & Abilities:

• Exceptional analytical, problem-solving, and communication abilities.

• Proficiency in settlement and reconciliation software/tools is a plus.

• Proficiency in Microsoft Office Applications is required.

• Expert level Excel skills are highly desired.

• Ability to effectively train and supervise a team.

• Excellent listening, verbal and written communication skills.

• Ability to be flexible and to function efficiently when urgent situations arise.

• Excellent attention to detail, strong investigative skills and exceptional analytical skills.

• Ability to communicate professionally and provide excellent customer service with our customers.

• Excellent time management skills.

• Ability to maintain strong organization skills with high volumes of projects. Ability to efficiently multi-task and prioritize.
  
  

Education & Experience:

• Bachelor's degree in finance, accounting, business administration, or a related field.

• 8+ years of experience in payment operations, settlement processes, or financial services.

• Proven expertise in transaction reconciliation, settlement workflows, and payment systems.

• Strong leadership and team management skills.

• In-depth understanding of payment industry regulations, standards, and best practices.

 

Desired Traits:

• Growth Mindset, Problem Solver, Detail-Oriented, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:	Standard indoor office setting; exposure to computer screens.
Physical:	Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers.  Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision:	See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:	Ability to hear in the normal audio range with or without corrections.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.