About the Role:
The Fetch Product Design team is responsible for the entirety of design within the Fetch app from user experience design to creative direction and production. Our goal is to deliver a fun experience that our shoppers (and partners) love and can’t live without.
Fetch is looking for experienced Directors to join our Product Design team. You will be working within a focused, balanced team; it is your responsibility to lead efforts that measurably improve people’s lives. You will lead our team’s culture through mentorship and thought leadership. You will help Fetch level up by infusing user-centered practices into your Collective and across the organization.
Product designers at Fetch must be…
Risk-takers. You’ve got ample room to fail and no time to play it safe.
Endlessly curious. You never hesitate to ask “why” and tirelessly seek out innovative solutions.
Expert collaborators. You are equally comfortable working side-by-side with executive stakeholders, teammates, and non-technical colleagues as you are with your fellow designers.
UI craftspeople. A background in visual design is not required but a well-practiced eye for detail & aesthetics absolutely is. You (and your team’s) shipped, mobile app work needs to knock our socks off.
Radically scrappy. You thrive in ambiguity and won’t hesitate to get exactly what you need to keep moving ahead. You can get stuff done!
Team-players. Our secret sauce is our team dynamic; we don’t have time for egos.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
By month 3 you will be…
Managing 2+ direct reports inside your Collective (a group of multi-disciplinary teams focused on the same problem space) and coach them in:Design strategy and continuous discovery
World-class UI design
Strategic, user-centered research & usability testing
Acquainted with the existing roadmap and vision
Learning our design process by contributing as an individual designer
Owning the team’s design roadmap; aligning to product area goals and beginning to shape near-term priorities
By month 6 you will be…
Driving the design vision and strategy of your collective in collaboration with Product, Engineering, and Research
Contributing to a long-term vision (6+ months) for your collective
Resolving team-level tradeoffs across scope, speed, and quality—anticipating and mitigating delivery risks before they become problems
Holding team members accountable for delivery quality—addressing performance gaps early and directly
Identifying and addressing team health risks—burnout, unclear ownership, and misalignment—before they compound
Maintaining trust under delivery pressure by surfacing and resolving disagreements early and directly
By year 1 you will be…
Maintaining a high-functioning design practice for your Collective
Influencing cross-functional partners on scope, priorities, and tradeoffs—pushing back clearly when work is misaligned
Proactively managing dependencies and sequencing—ensuring stakeholders understand priorities, tradeoffs, and timelines
Leading small cross-team efforts with defined scope and clear ownership
Improving team-level processes—clearer requirements, better prioritization, stronger communication
Coaching designers across many collectives
We’re looking for people who have:
Player-coach leadership experience
3+ years of people management experience for Product Design team(s) or organization(s)Must have been for a consumer product at some point
8+ years of relevant experience, consumer, mobile app design experience required
Exceptional eye for detail
Experience with Figma
Experience coaching designers on building research into their practice
Experience partnering with animators and illustrators
Bonus if you have experience working with Rive
Technical acumen and experience designing for complex problems and tools
Ability to self-direct and lean on their prioritization methods to get their work done in a fast-paced, startup environment