The Education Program Community Specialist plays a pivotal role in maintaining and scaling the Google for Education Champions ecosystem. This position is central to fostering a vibrant community of educators, including Certified Innovators, Trainers, Coaches, and GEG Leaders, while also collaborating with professional development partners to drive the adoption of Google Workspace for Education and Chromebooks. You will work cross-functionally with internal Google teams (Sales, Product, Marketing, Legal, etc.) and externally with educators and institutional leaders to manage day-to-day operations and support program-related needs as they arise.
The ideal candidate is a proactive problem-solver with a strong ability to operate independently in ambiguous situations. You will excel at handling logistical tasks, data management, and community communications, all with minimal supervision.
Responsibilities
Program and Community Management:
- Manage day-to-day program logistics, including data entry, manual maintenance of NDAs, and other administrative tasks.
- Serve as the primary point of contact for the Champions community, responding to all inquiries by the end of each business day.
- Actively engage with the GfE Community Hub, providing resources, addressing inquiries, and facilitating knowledge sharing.
- Develop and manage the localization process for Champions and related assets.
- Support the tracking and internal reporting of key program success metrics.
- Occasionally, speaking during Champion Events and during webinars.
Event and Logistics Management: Oversee the entire lifecycle of community-led events and workshops, from initial planning to execution. This includes:
- Managing event logistics with catering and venue teams.
- Working with Ethics and Compliance to ensure adherence to local laws.
- Coordinating all event materials, including ordering and sorting swag and devices.
- Maintaining quality control for all swag and event assets.
- Tracking and managing event budgets.
- Owning webinar coordination
Problem-Solving and Execution:
- Operate with a high degree of autonomy, identifying and resolving logistical and operational challenges with minimal oversight.
- Take feedback and quickly adjust program strategies and execution plans as needed.
- Collaborate with professional development partners to develop and deliver training programs, tracking and measuring their impact.
- Cross-Functional Collaboration:
- Partner with internal teams (Sales, Product, Marketing) to ensure program alignment and provide support.
- Collaborate with professional development partners to enhance the utilization of Google Workspace and Chromebooks.
Qualifications
- Minimum Qualifications (MQs):
- 3+ years of K-12 experience (ideally in instruction, curriculum, or tech).
- Demonstrated experience in Program/Project Management, with the ability to define vision, strategy, and execution.
- Strong problem-solving skills and the ability to operate effectively in ambiguous situations.
- Exceptional written and verbal communication skills.
- Highly organized and detail-oriented.
- Ability to speak in front of audiences (primarily educators)
- Preferred Qualifications (PQs):
- EdD or PhD in an education-related field.
- Leadership experience (e.g., Principal, Headmaster).
- 5+ years of classroom teaching experience.
- A passion for education technology and its impact on learning.
- Experience with email marketing platforms like Marketo.