Cross Insurance is a family of agencies seeking a dedicated Employee Benefits Account Service Representative. The role involves serving as the point of contact for employer groups and employees, fostering relationships, and assisting with various service-related issues.
Responsibilities
- Assist clients and their employees with day-to-day customer service correspondence on billing, eligibility, and claims questions/concerns along with other issues as they may arise
- Notify Producer/Account Executive and/or Account Manager of any elevated billing, enrollment or claim issues
- Follow Quality Management guidelines to ensure proper and timely administration of assigned duties and functions
- Process enrollments/terminations in appropriate carrier websites or via email to carrier customer support in coordination with Customer Service Unit
- Create and maintain daily customer service, new group, and pre-renewal/renewal activities in Salesforce / Agency Management System
- Current groups – may be required to provide pre-renewal notice (90 days in advance); obtain and send renewal to Account Manager with copy to Producer and Account Executive; request current census; market and quote benefit products with assistance of Producer/Account Executive and/or Account Manager; review quotes for accuracy; produce proposal for presentation to client. In absence of an Account Manager, assist Producer/Account Executive in all aspects of renewal submission
- Prospect groups – may be required to market and quote benefit products with assistance of Producer/Account Executive and/or Account Manager; review quotes for accuracy; produce proposal for presentation to prospective client. In absence of an Account Manager, assist Producer/Account Executive in all aspects of new group submission
- Maintain awareness of new developments or changes with the various carriers and new Federal/State laws that may affect how our clients must administer their benefit programs
- Complete tasks in Salesforce / Agency Management System
- Attend and complete any training sessions or assignments as required
- Adhere to client service standards of the department and agency
- Perform other tasks on projects as needed/assigned
Skills
- High school diploma or equivalent degree and at least one year of experience in employee benefits or a corresponding service industry, or equivalent combination of education and experience
- Maine agent's license in Health and Life or the ability to obtain within 6 months from date of hire
- Possess communication skills necessary to communicate with insurance companies, clients and prospects concerning employee benefit lines of coverage
- High level of patience and empathy while working under pressure
- Basic working knowledge of Microsoft Word and Excel required
- Strong organizational skills, high attention to detail, responsive and self-motivated
- Team player and task oriented
- Possesses a bias for action and avoids workplace distractions
- Position is an in-office position for a minimum of 6 months, after 6 months Hybrid can be reviewed
- College degree
- Intermediate knowledge of Microsoft Word and Excel
- Knowledge of Power Point
Benefits
- Medical
- Dental
- Vision
- 401(k) with match
- Paid time off
- And more
Company Overview
Cross Agency is an insurance agency that offers auto, home, renters insurance, and commercial insurance for businesses. It was founded in 1954, and is headquartered in Bangor, Maine, USA, with a workforce of 501-1000 employees. Its website is https://www.crossagency.com/.