Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. They are seeking a Product Success Specialist to help Agency Partners unlock the full value of their technology stack, providing comprehensive training and hands-on experience to build a strong foundation for a career in Customer Success.
Responsibilities
- Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively
- Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools
- Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly
- Build Relationships: Foster trust and long-term partnerships with Agency Partners
- Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs
- Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact
Skills
- Bachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles
- Strong communication and problem-solving skills
- Passion for technology and helping customers succeed
- Ability to learn quickly and adapt in a fast-paced environment
- Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus
Benefits
- Comprehensive training and mentorship to help you succeed.
- Clear career growth paths within Customer Success and Product Enablement.
- Collaborative and supportive team environment.
- Competitive salary and benefits package.
Company Overview
Acrisure offers financial services solutions for insurance, reinsurance, real estate, cyber services, and asset and wealth management. It was founded in 2005, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 10001+ employees. Its website is http://acrisure.com.