At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team. If you're fluent in Spanish and have a passion for delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a mission-driven company that's dedicated to providing fully prepared, refrigerated meal solutions direct to homes nationwide. For over 25 years, we've been serving seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions to manage their specific needs. Our team is passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our family.
**Job Summary**
As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service and ensuring their meal orders are processed efficiently and accurately. This is a fully remote position, and we're looking for candidates located in Utah or Idaho. If you're passionate about delivering outstanding customer experiences and have a strong work ethic, we encourage you to apply.
**Responsibilities**
As a Bilingual Customer Service Representative, your responsibilities may include:
* Handling inbound and outbound customer service calls with our clients placing their meal orders
* Addressing questions and providing exceptional customer service
* Inputting order information into the appropriate client order screen
* Documenting all conversations with clients into our client information database
* Ensuring all assigned clients are contacted and have an order on file
* Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
* Working quickly and efficiently without making the client feel rushed
**Requirements**
To be successful in this role, you'll need:
* Bilingual (English/Spanish) language skills
* High school degree or GED
* 1 year of previous customer service experience
* Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
* Clear oral communication skills
* Ability to deescalate situations and quickly resolve customer complaints
* Prior experience adhering to company policies and showing core values
* A wired internet connection using an ethernet port
* A quiet workspace that is free from distraction
**Preferred Qualifications**
While not required, we're looking for candidates with:
* 1 year of previous call center experience
* Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
* Previous experience working with HIPAA policies and procedures
**Physical Requirements**
This role requires:
* Repetitive motions that include the wrists, hands, and/or fingers
* Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
* Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus
**Benefits and Perks**
As a valued member of our team, you'll enjoy:
* A starting wage of $16.00/hour with weekly pay
* PTO, 401k, and a full benefits package available after 30 days of employment
* A tiered growth path for promotion starting Day 1
* Eligibility for Referral Bonuses starting Day 1
* Weekly paychecks
**Company Culture**
At arenaflex, we're a family-operated business that values compassion, friendliness, and a strong sense of community. We're passionate about making a difference in the lives of others, and we're looking for like-minded individuals to join our team.
**Equal Employment Opportunity**
arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply. Please login or create a Job Seeker account to view full details and submit your application.