Join arenaflex, a leading innovator in the wireless industry, as a Business-to-Business (B2B) Customer Service Support Representative. This exciting opportunity allows you to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. As a key member of our team, you will play a vital role in assisting business customers with their wireless products and services, leveraging your excellent communication and problem-solving skills to resolve complex issues.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is revolutionizing the wireless industry. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in our field. We are dedicated to creating a work environment that is collaborative, inclusive, and supportive, where our employees can thrive and reach their full potential.
**Job Summary**
As a B2B Customer Service Support Representative at arenaflex, you will be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You will work closely with our business representatives and Verizon support paths to resolve credit, customer service, and billing concerns. This is an exciting opportunity to join a team of talented professionals who are passionate about delivering exceptional customer experiences.
**Key Responsibilities**
* Confer with businesses by telephone and email to provide information about products and services
* Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
* Process service requests through appropriate arenaflex channels to facilitate timely reconciliation
* Ensure correct authorization is received, recorded, and saved on all requests
* Conduct account analysis and reviews and proposals
* Follow up with businesses to document their experience with service
* Contact businesses to align with arenaflex B2B representatives for optimal care
* Daily use of Word, Excel, Salesforce, and spreadsheets
* Extensive and accurate typing required
**Essential Qualifications**
* Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
* Attention to detail: Taking responsibility for a thorough and detailed method of working
* Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
* Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
* Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
* Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology
**Preferred Qualifications**
* High School diploma or equivalent experience required
* Proficient in Microsoft Office and basic computer skills
* Experience with face-to-face or telephone sales preferred
* Experience with customer service over the phone preferred
**What We Offer**
* Base Pay of $18/hr
* Health, Vision, and Dental Insurance
* 401k matching
* Health and Wellness Program
* Discount on arenaflex services
* Employee Assistance Program
* Onsite gym and walking trail
**Schedule**
This is a full-time position with a schedule of 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.
**Why Join arenaflex?**
At arenaflex, we are committed to creating a work environment that is collaborative, inclusive, and supportive. We offer a range of benefits and perks that will help you grow both personally and professionally. Our team is passionate about delivering exceptional customer experiences, and we are looking for talented individuals who share our vision.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.