Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, innovative environment where learning and engagement are valued? If so, we invite you to join arenaflex's Revenue Cycle Management Division as a Client Customer Service Support Representative!
**About arenaflex**
arenaflex is a leading healthcare company that is committed to improving health and improving lives. Our Revenue Cycle Management Division is dedicated to providing innovative solutions that help healthcare providers navigate the complex world of medical billing and revenue cycle management. As a Client Customer Service Support Representative, you will play a critical role in ensuring that our clients receive world-class customer service and support.
**Job Description**
As a Client Customer Service Support Representative, you will be responsible for providing exceptional customer service to our clients, including physician offices, hospital laboratories, patients, and internal customers. You will work closely with our Contact Center team to ensure that all client needs are addressed accurately and efficiently. Your primary responsibilities will include:
* Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
* Continuously evaluating current policies and SOPs and providing recommendations for process improvements
* Handling sensitive information in a confidential manner
* Reading and understanding explanation of benefits or correspondence
* Documenting all activity made to a claim
* Communicating via telephone with physicians, insurance companies, and patients
* Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
**Requirements**
To be successful in this role, you will need:
* A High School Diploma or equivalent
* A dedicated work-from-home space
* The ability to manage time and tasks independently while maintaining productivity
* Previous medical and/or call center experience is a plus
**Technical Requirements**
* A reliable internet connection with a download speed of at least 50 megabytes per second
* No satellite internet
* The ability to connect equipment to a router/modem with an Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port)
**Why Join arenaflex?**
As a Client Customer Service Support Representative at arenaflex, you will enjoy:
* A work-from-home opportunity with a flexible schedule
* Generous paid time off
* Medical, Vision, and Dental Insurance Options
* Flexible Spending Accounts
* 401(k) and Employee Stock Purchase plans
* No-charge lab testing
* Fitness reimbursement program
* And many more incentives!
**Pay Range and Benefits**
The pay range for this position is $15.25 - $21.00. arenaflex offers comprehensive benefits to regular, full-time or part-time employees working 20 or more hours per week, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
**Schedule**
The schedule for this position is Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST.
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Or any other legally protected characteristic
**How to Apply**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to improving health and improving lives.