At arenaflex, we're committed to improving health and improving lives. As a leading provider of innovative healthcare solutions, we're seeking a highly motivated and customer-centric Client Customer Service Support Representative to join our team. If you're passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment, we encourage you to apply for this exciting remote opportunity.
**About arenaflex**
arenaflex is a global leader in healthcare diagnostics and information services. Our Revenue Cycle Management Division is dedicated to helping healthcare providers navigate the complexities of billing and reimbursement, ensuring that they can focus on what matters most – delivering high-quality patient care. As a Client Customer Service Support Representative, you'll play a critical role in supporting our clients, including physician offices, hospital laboratories, and patients, to ensure that their needs are met accurately and efficiently.
**Job Description**
We're seeking a highly skilled and customer-focused Client Customer Service Support Representative to join our Contact Center team for Client AR & Customer Service in RCM. As a key member of our team, you'll be responsible for providing exceptional customer service, product education, and support to our clients. Your primary goal will be to ensure that all client needs are addressed accurately and efficiently, while maintaining a world-class customer experience.
**Responsibilities**
As a Client Customer Service Support Representative, your key responsibilities will include:
* Following approved Standard Operating Procedures (SOPs) to update and provide necessary information to resolve denied claims
* Continuous evaluation of current policies and SOPs, with recommendations for process improvements
* Handling sensitive information in a confidential manner
* Reading and understanding explanation of benefits or correspondence
* Documenting all activity made to a claim
* Communicating via telephone with physicians, insurance companies, and patients
* Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information
**Requirements**
To be successful in this role, you'll need to possess the following qualifications:
* High School Diploma or equivalent
* REMOTE WORK: Dedicated work-from-home space
* Ability to manage time and tasks independently while maintaining productivity
* Previous medical and/or call center experience (a plus)
* Technical Requirements:
+ Internet download speed of at least 50 megabytes per second
+ No satellite internet
+ Ability to connect equipment to router/modem with Ethernet cord (no Wi-Fi, mobile routers, or mobile hotspots with Ethernet ports)
**Why Join arenaflex?**
As a Client Customer Service Support Representative at arenaflex, you'll enjoy a range of benefits, including:
* Work from home opportunity
* Generous paid time off
* Medical, Vision, and Dental Insurance Options
* Flexible Spending Accounts
* 401(k) and Employee Stock Purchase plans
* No Charge Lab Testing
* Fitness Reimbursement Program
* And many more incentives!
**Pay Range and Schedule**
The pay range for this position is $15.25 - $21.00. The schedule is Monday-Thursday, 9 AM to 6 PM EST, and Friday, 8 AM to 5 PM EST.
**Benefits and Incentives**
As a regular, full-time or part-time employee working 20 or more hours per week, you'll be eligible for comprehensive benefits, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
**Equal Opportunity Employer**
arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:
* Race
* Religion
* Color
* National origin
* Gender (including pregnancy or other medical conditions/needs)
* Family or parental status
* Marital, civil union or domestic partnership status
* Sexual orientation
* Gender identity
* Gender expression
* Personal appearance
* Age
* Veteran status
* Disability
* Genetic information
* Or any other legally protected characteristic
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting remote opportunity. Please visit our website to learn more about this role and to submit your application.