At arenaflex, we're on a mission to revolutionize the jewelry industry through our people, customer commitment, and technology. As a Client Service Representative, you'll play a vital role in delivering exceptional service to our policyholders, building strong relationships, and driving business growth. If you're passionate about the insurance industry, enjoy working in a dynamic environment, and are committed to excellence, we want to hear from you!
**About arenaflex**
arenaflex is a leading insurance company that's dedicated to serving the unique needs of the jewelry industry. Our core values of Agility, Accountability, and Relevancy guide everything we do, from our cutting-edge technology to our commitment to customer satisfaction. We're proud to offer a comprehensive benefits package, a state-of-the-art corporate campus, and a culture that values innovation, teamwork, and continuous learning.
**COVID-19 Update**
arenaflex prioritizes the safety and well-being of our employees, and we've established an Emergency Response and Readiness (ERR) team to monitor and respond to the COVID-19 pandemic. Our protocols ensure a safe and healthy workplace, and we're committed to supporting our employees through this challenging time.
**About the Neenah, WI Corporate Office**
Our corporate campus is a stunning facility set amidst beautiful trees, offering an on-site Starbucks, fitness center, gem gallery, and 24 Carat Caf that serves gourmet coffee and teas. You'll enjoy a collaborative and dynamic work environment that fosters creativity, innovation, and growth.
**Position Summary**
As a Client Service Representative, you'll be responsible for providing exceptional service to our policyholders, building strong relationships, and driving business growth. Your key responsibilities will include:
* Providing excellent service to policyholders and becoming a resource for them on policy questions and requests
* Building and maintaining strong relationships with clients and brokers through effective and positive communication
* Managing the completion of policy renewals, endorsements, and cancellations
* Proactively soliciting feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
* Increasing or adding additional coverage to policies when appropriate
* Maximizing opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
* Maintaining accurate client data in agency management system and ImageRight system
* Identifying and recommending process improvement opportunities
* Participating in a variety of projects
**Essential Duties and Responsibilities**
* Provide excellent service to policyholders and become a resource for them on policy questions and requests
* Build and maintain strong relationships with clients and brokers through effective and positive communication
* Manage the completion of policy renewals, endorsements, and cancellations
* Proactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate
* Increase or add additional coverage to policies when appropriate
* Maximize opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations
* Maintain accurate client data in agency management system and ImageRight system
* Identify and recommend process improvement opportunities
* Participate in a variety of projects
**Qualifications**
* Excellent customer service skills
* Ability to work in an innovative environment and adapt to change
* Strong communication and interpersonal skills
* Ability to obtain Property/Casualty Insurance Agent License within 2 months of employment
* Ability to obtain Certified Insurance Service Representative designation
* High school diploma required; Bachelor's degree preferred
* Previous customer service experience required; 2-4 years of industry experience in insurance or agency relations preferred
**Computer Skills**
* Intermediate skills in MS Word, Excel, and Outlook
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping you grow and develop your skills. You'll have access to:
* Comprehensive training programs to help you obtain your Property/Casualty Insurance Agent License and Certified Insurance Service Representative designation
* Opportunities for professional development and career advancement
* A collaborative and dynamic work environment that fosters creativity, innovation, and growth
* A culture that values continuous learning and professional development
**Work Environment and Company Culture**
arenaflex is proud to offer a comprehensive benefits package, a state-of-the-art corporate campus, and a culture that values innovation, teamwork, and continuous learning. You'll enjoy:
* A collaborative and dynamic work environment that fosters creativity, innovation, and growth
* A comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
* A state-of-the-art corporate campus that offers an on-site Starbucks, fitness center, gem gallery, and 24 Carat Caf
* A culture that values continuous learning and professional development
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching
* Paid time off
* Comprehensive training programs
* Opportunities for professional development and career advancement
**How to Apply**
If you're passionate about the insurance industry, enjoy working in a dynamic environment, and are committed to excellence, we want to hear from you! Apply now to join our team and take the first step towards a rewarding career at arenaflex.