Join arenaflex, a company that sets the standard for customer-first service, and become part of a global and diverse community of colleagues who are passionate about delivering exceptional experiences to our customers. As a Customer Care Professional, you will be the face of our company, creating positive interactions with our customers every day. You will have the opportunity to grow your skills through industry-leading training and ongoing coaching, while learning what it means to continually set the standard for world-class, customer-first service.
**About arenaflex**
arenaflex is a global leader in the consumer product services industry, built on a foundation of innovation, customer obsession, and a commitment to excellence. We believe that our colleagues are the key to delivering exceptional experiences to our customers, and we are dedicated to providing them with the support, resources, and opportunities they need to succeed. Our company values are centered around our customers, our colleagues, and our communities, and we strive to uphold these values in everything we do.
**How will you make an impact in this role?**
As a Customer Care Professional, you will play a critical role in delivering extraordinary service to our customers, helping them to achieve their goals and overcome challenges. Your responsibilities will include:
* Delivering exceptional service on inbound calls in a fast-paced, structured customer care environment, following our Customer First philosophy
* Consulting with customers to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of our products and services
* Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
* Addressing general and account-specific customer inquiries, providing clear and concise information, and updating customer account information as needed
* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
* Meeting and exceeding performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
**Preferred Qualifications**
To be successful in this role, you will need to possess a unique combination of skills, experience, and personal qualities. These include:
* Proven success in a customer service and consultative sales environment, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
* Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices
* Passion for consultative sales, recommending products or solutions tailored to each customer
* Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
* Ability to adapt communication style to a wide variety of personalities and situations
* Commitment to implementing feedback as a means to achieving individual and team performance goals
* Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
* Timeliness and reliability, as it is imperative that you are at work on time and adhere to your schedule each day
**Additional Requirements**
To be considered for this role, you will need to meet the following requirements:
* Flexibility to work anytime between 6:00am-2:00am, including weekends
* High school diploma or equivalent required; bachelor's degree preferred
* Workplace flexibility: full-time, with shift flexibility requirements
* Location: SUNRISE, FLORIDA
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary range: $20.00 to $21.65 hourly + bonus + benefits
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Work Environment and Company Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our colleagues' well-being. We believe that our colleagues are the key to delivering exceptional experiences to our customers, and we are dedicated to providing them with the support, resources, and opportunities they need to succeed. Our company culture is centered around our customers, our colleagues, and our communities, and we strive to uphold these values in everything we do.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this role. Please visit our website to learn more about arenaflex and our company culture, and to submit your application.
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