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About arenaflex
At arenaflex, we believe that data is the foundation of exceptional customer experiences. As a leading organization in the travel and hospitality industry, we're committed to leveraging cutting-edge technology to deliver personalized journeys for millions of customers worldwide. Our team operates at the intersection of innovation and operational excellence, where we use data-driven insights to shape the future of customer engagement.
We're currently seeking a talented and experienced Customer Data Platform (CDP) Product Leader to join our dynamic Technology team. This is a remote position that offers the flexibility of working from home while contributing to a world-class organization that values innovation, collaboration, and continuous learning. If you're passionate about data architecture, customer experience optimization, and want to be part of a team that's transforming how we connect with customers, we invite you to explore this exciting opportunity.
Position Overview
As the CDP Product Leader at arenaflex, you will provide an exceptional level of technical expertise to our team, supporting the development, configuration, and maintenance of our Real-time Customer Data Platform (CDP), specifically the Adobe Experience Platform. This critical role involves troubleshooting complex technical issues, advising on best practices for platform utilization, and delivering technical guidance to internal stakeholders across multiple departments. The ability to communicate complex technical concepts to non-technical audiences will be essential to your success in this role.
You'll be working at the heart of our data infrastructure, collaborating with cross-functional teams to ensure our CDP operates at peak performance while delivering actionable insights that drive business growth. This position offers significant exposure to enterprise-level technology implementations and provides an excellent platform for career advancement in the data and customer experience domain.
Key Responsibilities
- Platform Management: Manage and maintain the Adobe Experience Platform (AEP) Real-time CDP to meet organizational needs, ensuring high availability and optimal performance
- Development Support: Support new development, configuration, and ongoing maintenance activities on the platform, working closely with engineering and analytics teams
- Technical Guidance: Provide expert technical guidance and consultation to internal organizations regarding segment-building and Real-time CDP platform utilization
- Issue Resolution: Troubleshoot technical issues related to the platform and implement effective solutions in a timely manner
- Cross-functional Collaboration: Collaborate with IT and other departments to align on technology requirements and implementations
- Industry Awareness: Stay current with cutting-edge trends and best practices related to the Adobe Experience Platform and broader CDP landscape
- Quality Assurance: Conduct regular audits to ensure best practice utilization of the platform across all departments
- Training & Enablement: Lead training sessions to upskill internal organizations on the effective use of the platform
- Vendor Management: Collaborate with Adobe Support and Consulting agencies to coordinate product upgrades and implement workarounds as needed
What You Need to Succeed (Minimum Qualifications)
- Experience: Minimum of 3+ years of experience in technical data manipulation and marketing technology solution experience
- Technical Proficiency: Strong technical skills, particularly with Adobe Experience Platform or equivalent Customer Data Platform solutions
- Problem-Solving: Ability to troubleshoot and problem-solve complex technical issues independently and efficiently
- Communication Skills: Excellent verbal and written communication skills, with the capability to convey complex technical concepts to non-technical audiences
- Analytical Abilities: Strong analytical skills with the ability to interpret data and provide actionable insights
- Safety & Compliance: Consistently prioritizes safety and protection of self, others, and customer data
- Inclusivity: Embraces diverse people, thinking, and styles, fostering an inclusive environment
- Education: High school diploma, GED, or high school equivalency required
- Eligibility: Must be at least 18 years of age and authorized to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
- Advanced Education: Bachelor's or Master's degree in Business, Computer Science, Data Science, or related field
- Platform Experience: Direct experience with Customer Data architectures, including Adobe Experience Platform or similar platforms such as Salesforce C360 or Segment
- Implementation Track Record: Proven track record of successfully managing and implementing complex enterprise-level systems
- Data Governance Expertise: In-depth knowledge of data governance and data manipulation best practices
- Industry Experience: Prior experience in a large-scale e-commerce or digital business environment, ideally with a focus on customer journey optimization
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared commitment to live our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - each day, in everything we do. At arenaflex, our people are our success. At the heart of what we offer is our commitment to sharing success with our team members. Exploring a career at arenaflex offers you an opportunity to grow while earning competitive compensation and benefits that will help you keep climbing along the way:
- Competitive Compensation: Industry-leading salary with performance incentives and profit-sharing programs
- Retirement Benefits: 401(k) plan with generous company contributions of up to 9%
- Time Off: Paid time off including vacation, holidays, personal days, maternity and parental leave
- Health & Wellness: Comprehensive health benefits including medical, dental, vision, short/long-term disability, and lifestyle benefits
- Family Support: Family care assistance through fertility support, surrogacy and adoption help, lactation support, sponsored backup care, and programs that assist with loved ones in all stages
- Holistic Well-being: Programs to support physical, emotional, social, and financial well-being, including access to employee assistance programs, free financial coaching, and mental health resources
- Travel Privileges: Domestic and international space-available flight privileges for employees and eligible family members
- Career Development: Programs to help you achieve your long-term professional goals and advance your career
- Global Connections: Worldwide partnerships to engage with innovative providers and sustainability initiatives
- Inclusive Communities: Business Resource Groups connecting employees with common interests to promote inclusion and provide perspective
- Recognition: Access to recognition rewards and awards through our platform
- Additional Perks: Access to over 500 discounts, specialty savings, and voluntary benefits including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
Work Environment
This is a fully remote position, allowing you to work from the comfort of your home office anywhere in the United States. We provide the technology and resources needed to succeed in a virtual environment, including secure access to our internal systems and platforms. You'll have regular virtual meetings with your team and stakeholders, and periodic in-person gatherings (when safe and practical) to foster connection and collaboration.
At arenaflex, we embrace flexible work arrangements that promote work-life balance while maintaining the collaboration and connection that drives innovation. You'll be joining a supportive team that values transparency, accountability, and mutual respect.
Join Our Team
We encourage you to apply even if you feel you're not a perfect match! We're looking for great people to join our friendly team, and we believe diverse perspectives make us stronger. If you're passionate about data, customer experience, and want to be part of something bigger than yourself, we'd love to hear from you.
Apply today and take the first step toward an exciting career at arenaflex where your contributions will make a real difference in how we serve our customers and shape the future of our industry.
Ready to climb higher with arenaflex? Submit your application now!