At careerzynith, we are reimagining the healthcare experience for millions of Americans. As a forward-thinking organization committed to building healthier communities, careerzynith focuses on simplifying access to quality care, removing barriers that stand between people and the treatment they need, and creating a more responsive, affordable, and equitable healthcare system. Our mission is rooted in the belief that every individual—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to live their healthiest life.
Joining careerzynith means becoming part of a passionate team that is actively working to address health disparities, improve outcomes, and deliver equitable care. If you are looking for a meaningful career where your work directly impacts the lives of others, careerzynith offers the platform, support, and culture to help you thrive.
careerzynith is seeking a dedicated and compassionate Experienced Customer Service Advocate – National Remote Healthcare Benefits & Member Support Specialist to join our member services team. This is a fully remote opportunity available to candidates residing anywhere within the United States. As a Customer Service Advocate, you will serve as the primary point of contact for our members, building lasting trust by guiding them through the complexities of their healthcare benefits with empathy, accuracy, and professionalism.
This role is ideal for individuals who excel in a fast-paced, inbound call environment and have a genuine passion for helping people navigate healthcare systems. You will handle inquiries related to medical, dental, vision, and pharmacy benefits, assist with eligibility questions, resolve claim issues, and promote healthcare literacy. Whether through phone calls, live chats, or secure messaging, you will be a single trusted resource connecting members to the right programs, services, and resources based on their unique healthcare needs.
As a Customer Service Advocate at careerzynith, your primary mission is to deliver exceptional service while resolving member inquiries with care and precision. Your day-to-day responsibilities will include:
Success in this role requires a unique blend of interpersonal skills, emotional intelligence, and professional capabilities. The ideal candidate will demonstrate:
At careerzynith, we believe in investing in our people. As a Customer Service Advocate, you will have access to comprehensive training, ongoing coaching, and clear pathways for career advancement. Whether you aspire to specialize in clinical support, move into leadership, transition into quality assurance, or explore roles in training and workforce development, careerzynith provides the mentorship, resources, and internal mobility to help you grow. Many of our leaders began their careers in member-facing roles just like this one.
careerzynith is proud to offer a competitive compensation package and a comprehensive suite of benefits designed to support your health, well-being, and financial future. While specific benefits vary by location, our offerings generally include:
For residents of California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, and Rhode Island, the hourly pay range for this position is $16.00 – $31.44 per hour. Pay is based on factors including education, work experience, certifications, and other relevant considerations. All benefits are subject to eligibility requirements.
careerzynith is deeply committed to building a diverse, inclusive, and equitable workplace. We believe that diversity creates a healthier atmosphere for our employees and stronger outcomes for the communities we serve. As an Equal Employment Opportunity and Affirmative Action employer, careerzynith ensures that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
We are committed to mitigating our environmental impact and enabling equitable care that addresses health disparities and improves outcomes for all. At careerzynith, you will join a team that values your unique perspective and empowers you to contribute to meaningful change.
careerzynith fosters a supportive, collaborative, and mission-driven culture where every team member is valued. As a remote employee, you will be part of a connected virtual community with regular team check-ins, engagement activities, and access to leadership. We celebrate wins together, support one another through challenges, and remain united by our shared commitment to making healthcare better for everyone.
If you are a customer service professional with a heart for helping others and a desire to make a real difference in healthcare, we invite you to apply today. This is more than a job—it's an opportunity to build a meaningful career while improving the lives of millions of Americans. Bring your skills, your empathy, and your ambition to careerzynith, and let's build the healthcare system of tomorrow together.
Apply now and start doing your life's best work at careerzynith.
careerzynith is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.