At arenaflex, we're on a mission to revolutionize the way people experience customer service. As a Customer Service Representative in our beverage delivery space, you'll be at the forefront of this movement, providing world-class support to our residential and commercial clients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.
**About arenaflex**
arenaflex is a leading national brand in the beverage delivery space, dedicated to providing our customers with the best possible experience. We're a team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. Our commitment to excellence is reflected in everything we do, from our products to our customer service.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing top-notch support to our customers via phone calls. You'll be the face of arenaflex, handling customer inquiries, resolving issues, and providing creative solutions to keep our customers happy. If you're a people person with a passion for delivering exceptional customer experiences, we want to hear from you.
**Responsibilities**
* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handle difficult customer calls in a courteous and professional manner
* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
* Primarily phone-based support
**Qualifications**
* High school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
* Work environment must be free from distractions, including any background noise that impacts the customer experience
* The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
* Typically 40-50 calls per day
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading national brand in the beverage delivery space
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
* Flexible scheduling and remote work options
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.