At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support and care. If you're passionate about delivering outstanding service, resolving complex issues, and building strong relationships, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and products that empower our customers to achieve their goals. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Vernon Hills, IL. As a hybrid role, you'll work 3 days onsite and 2 days remote/week, providing exceptional support to our customers via various channels. If you're a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply.
**Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Engaging with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
* Providing accurate and detailed information about our products, services, pricing, and promotions.
* Assisting customers in order status, tracking shipments, and processing returns or exchanges.
* Troubleshooting and resolving order issues, collaborating with internal teams as needed to ensure swift resolutions.
* Documenting all customer interactions and maintaining accurate records in our system.
* Proactively identifying opportunities to enhance the customer experience and contribute to process improvements.
* Educating customers on product features and usage to maximize their satisfaction and engagement.
**Qualifications**
To be successful in this role, you'll need:
* 3+ years of call center customer service, sales support, or B2B Account Management experience.
* High School (or equivalent) with some college preferred.
* Strong Excel skills; SAP experience preferred.
* Effective communication skills – verbal and written.
* The ability to remain positive and focused under pressure.
* Diplomatic handling of interactions.
* Effective problem-solving skills – quick on your feet and able to think outside the box.
* Ability to multi-task and prioritize work with a sense of urgency.
* Familiarity with PC systems for order placement, pricing, and distribution.
**What We Offer**
At arenaflex, we believe in taking care of our associates. Here are some of the benefits we offer:
* A comprehensive benefits package, including medical, dental, life, disability, and business travel insurance, flexible spending accounts, EAP, stock purchases, and vacation/sick days/parental leave, after 30 days of employment.
* A 401(k) plan with company contribution after three months of employment.
* Associates are vested in the RPM Pension plan after completing five years of service.
* 9 paid holidays and two floating holidays per year.
* Eligibility to earn two weeks of vacation and four sick days on an annualized basis.
* Subsidized breakfast and lunch at the corporate campus, plus complimentary coffee and tea.
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our dynamic team. As a hybrid role, you'll have the opportunity to work from home two days a week, while still being part of a vibrant and supportive team.
**How to Apply**
If you're a customer-centric individual with a passion for delivering outstanding service, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.