Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-based setting where no two days are the same? Look no further than arenaflex, a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We're seeking an experienced Customer Service Representative to join our team in Janesville, WI, and contribute to our mission of keeping the world working.
**About arenaflex**
arenaflex is a purpose-driven organization that serves more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We deliver services and solutions, such as technical support and inventory management, to save customers time and money. Our welcoming workplace is built on the principles of inclusivity, accessibility, and equal employment opportunity. We recognize that everyone is an individual and strive to create a culture where everyone can thrive.
**Job Summary**
As an Experienced Customer Service Representative at arenaflex, you will be responsible for building customer relationships by responding to a high volume of inbound phone calls. You will work with customers and Sales team members daily in a team-based environment, using a computer and multiple computer programs to resolve customers' challenges. You will also have the opportunity to work from home up to 5 days a week, with a hybrid work environment that includes three days onsite and two days at home.
**Key Responsibilities**
* Build customer relationships by responding to a high volume of inbound phone calls
* Work with customers and Sales team members daily in a team-based environment
* Use a computer and multiple computer programs to resolve customers' challenges
* Resolve pricing and invoicing discrepancies, apply credit, and implement return procedures
* Collaborate with internal teams to provide exceptional customer service
* Meet or exceed performance metrics and quality standards
* Participate in ongoing training and development to improve skills and knowledge
**Essential Qualifications**
* High School diploma or equivalent
* At least 1 year of customer service experience
* Ability to commute to our facility from your home
* A secure workspace at home dedicated to job activity
* Proficiency in operating and navigating multiple PC-based programs at once
* Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds
**Preferred Qualifications**
* Previous experience in a call center or customer-facing role
* Knowledge of customer relationship management (CRM) software
* Experience with inventory management and order fulfillment
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
**Skills and Competencies**
* Strong customer service skills, with a focus on building relationships and resolving customer complaints
* Ability to work in a team-based environment and collaborate with internal teams
* Proficiency in operating and navigating multiple PC-based programs at once
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* Ongoing training and development to improve skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Access to arenaflex's comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as paid time off and 6 company holidays per year
**Work Environment and Company Culture**
* arenaflex is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.
* Our welcoming workplace is built on the principles of inclusivity, accessibility, and equal employment opportunity.
* We recognize that everyone is an individual and strive to create a culture where everyone can thrive.
* Our hybrid work environment includes three days onsite and two days at home, with opportunities to work from home up to 5 days a week.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $17.25/hour, with three automatic raises in 12 months bringing your pay to $18.45/hour
* Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, as well as paid time off and 6 company holidays per year
* Access to arenaflex's Employee Discounts and Perks program, which includes discounts on products and services from leading retailers and service providers
* Opportunities for career advancement and professional growth
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!