Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a member of the Payments and Digital Strategy team at arenaflex Credit Union, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of our organization. **Why You'll Love This Job** * Work in a dynamic and fast-paced environment, where no two days are the same * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer service * Develop your skills and knowledge in areas such as financial transactions, customer service, and digital strategy * Enjoy a comprehensive benefits package, including travel perks, health benefits, wellness programs, and more * Be part of a diverse and inclusive organization that values and celebrates individuality **Key Responsibilities** * Complete data access and balancing tasks, ensuring accuracy and efficiency in financial transactions * Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations * Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work member cases and sports assigned, following established guidelines and procedures * Process mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, study, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from members for the timely and correct processing of international and domestic wire transfer requests * Research and verify incoming and outgoing wire transfer information * Communicate with vendors to process wire transfers * Understand and be familiar with outgoing and incoming wire transfer regulations * Deposit check returns, review member back checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Essential Qualifications** * High school degree or GED * Intermediate Excel and Word experience * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance **Preferred Qualifications** * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) won through both work experience with the software or education and hands-on use of the software **Skills and Competencies Required for Success** * Excellent customer service skills * Ability to work in a fast-paced environment * Strong attention to detail * Ability to prioritize work and meet time limits * Ability to work independently and with minimum supervision * Strong employer skills * Ability to exercise flexibility and adaptability * Ability to communicate effectively with team members and stakeholders * Ability to maintain confidentiality and handle sensitive information * Ability to work in a team environment and contribute to the growth and success of the organization **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development * Training and education programs to enhance skills and knowledge * Mentorship and coaching from experienced team members * Opportunities to take on new challenges and responsibilities * Recognition and rewards for outstanding performance **Work Environment and Company Culture Highlights at arenaflex** * Collaborative and inclusive work environment * Diverse and dynamic team of professionals * Opportunities for professional growth and development * Recognition and rewards for outstanding performance * Comprehensive benefits package, including travel perks, health benefits, wellness programs, and more * Flexible work arrangements and work-life balance * Opportunities to make a positive impact on the community and the environment **Compensation, Perks, and Benefits** * Competitive salary range of $22-35/hour * Comprehensive benefits package, including travel perks, health benefits, wellness programs, and more * Flexible work arrangements and work-life balance * Opportunities to make a positive impact on the community and the environment * Recognition and rewards for outstanding performance * Opportunities for professional growth and development * Training and education programs to enhance skills and knowledge * Mentorship and coaching from experienced team members **Conclusion** Join the arenaflex family and embark on a new journey of possibilities, both at work and beyond. As a member of the Payments and Digital Strategy team, you will play a vital role in ensuring the smooth processing of financial transactions, providing exceptional customer service, and contributing to the growth and success of our organization. and take the first step towards a rewarding and challenging career with arenaflex. Apply for this job