Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a dynamic and innovative company that values its employees as an extended family. As an Experienced Customer Service Representative, you will be the face of arenaflex, interacting with customers, resolving issues, and providing timely and precise communication.
**About arenaflex**
arenaflex is a second-generation family-owned business that has been a leader in the manufacturing and sales of gloves and suspenders for decades. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We believe in treating our employees, manufacturers, and customers with the same level of respect and integrity that we expect from ourselves. Our core values of honesty, straight-forwardness, and hard work are reflected in everything we do.
**Life at arenaflex**
At arenaflex, we pride ourselves on creating a work environment that is both challenging and rewarding. Our employees enjoy a range of benefits, including paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, continual education through ongoing off-site training and you-pick classes, discounts to retailers, tickets to local sporting events, and paid volunteer opportunities. We also value each team member's voice and input, with all employees participating in our quarterly strategic planning and having insight into the company's inner workings through our open-book management methodology.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for interacting with customers, resolving issues, and providing timely and precise communication. You will be the primary point of contact for customers, responding to inquiries, resolving complaints, and facilitating order transactions. You will also be responsible for maintaining customer records in CRM and other business systems, establishing and maintaining effective working relationships with internal and external organizations, groups, team members, and individuals.
**Key Responsibilities**
* Interact with customers by phone, email, or online chat to provide an outstanding experience via timely and precise communication.
* Collect and enter orders for arenaflex products.
* Fields customer questions and concerns while ensuring appropriate actions are taken to develop resolutions.
* Manage flow of sales orders for internal sales partners and confirms accuracy.
* Maintain customer records in CRM and other business systems.
* Establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.
* Assist with various projects and other duties as needed.
**Competencies**
* Excellent communication skills, including active listening with attention to detail.
* Service-oriented, organized, and able to perform in a fast-paced environment.
* Proficient in Microsoft Office Suite with the ability to learn new software.
* Learns from and adapts to customer service trends based on customer communication and feedback.
* Remains calm and professional in all situations.
* Ability to navigate various sources of information to assist customers with product inquiries and ensure accuracy of purchase orders.
**Requirements**
* AA degree or equivalent from a 2-year college or technical school; or equivalent combination of education and experience.
* Proven customer support experience with the ability to adapt/respond to different situations.
* Professional, outgoing, and service-oriented.
* Minimum of 2 years Customer Service experience in a B2B setting.
* Proficient in Microsoft Office.
**Preferred Qualifications**
* Experience with CRM, ERP, and warehouse management systems.
* Familiar with Zendesk and Asana.
**Work Environment**
This job operates in a professional office environment, either in our Portland, OR office or out of one's home. This role routinely uses standard office equipment such as computers and phones. This posting is not intended for employment in the following states: California, Colorado, Washington, New Jersey, or Rhode Island.
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* This is largely a sedentary role, and the employee will be required to talk, write, and listen.
* Some lifting could be required during set up and tear down of trade shows, which would require the ability to lift up to 50 pounds.
**Position Type/Expected Hours of Work**
Some flexibility in hours is allowed and required, but the employee must be available on most days during normal working hours. Position is a full-time position of 40 hours per week.
**Travel**
Very limited out-of-the-area and overnight travel may be needed on an annual basis for team meetings.
**Compensation and Benefits**
* Hourly rate: $20.00 per hour
* Benefits: 401(k), dental insurance, flexible schedule, health insurance, paid time off, professional development assistance, vision insurance, work from home
* Shift: Day shift
* Education: Associate (Preferred)
* Experience: B2B Customer Service: 2 years (Required)
* Work Location: Remote
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!