**Job Summary:**
Join arenaflex, a leading provider of innovative solutions, as a Customer Service Representative in our remote call center team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service experiences through various channels, including phone, email, live chat, and self-service platforms. If you're passionate about providing top-notch customer support, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a dynamic and forward-thinking organization that values innovation, customer satisfaction, and employee growth. Our mission is to provide cutting-edge solutions that exceed our customers' expectations. We're committed to fostering a culture of inclusivity, respect, and teamwork, where every employee feels valued and empowered to contribute to our success.
**Job Responsibilities:**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Handling customer inquiries and transactions independently and proficiently, using authorized systems to gather information, provide information, and update customer records.
* Demonstrating active listening skills, confirming understanding of customer needs, issues, and requests, and providing one-call resolution.
* Providing standard information and education regarding service options, charges, billing, and contracts.
* Identifying opportunities to cross-sell additional products and services, and establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
* Supporting other service lines when required, and attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
* Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
* Completing cross-training with Operations, Sales, and Billing.
**Key Skills and Qualifications:**
* High school diploma or G.E.D (accredited)
* One (1) year of previous customer service experience (in addition to education requirement)
* Excellent verbal, written, and analytical skills
* Computer skills – MS Office
* Typing skills
* Professional phone etiquette
* Ability to multitask
* Ability to react well under pressure and treat others with respect
* Identifies and resolves problems in a timely manner
* Prioritizes and plans work activities
* Focuses on solving conflicts and listening to others without interrupting
* Is consistently at work and on time
* Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
* Balances team and individual responsibilities and helps build a positive team spirit
* Adapts and able to deal with frequent changes in the work environment
* Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
* Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
**Remote Work Requirements:**
* High Speed Internet (Minimum 50mbs download and 10mbs upload)
* A private workspace in which the employee is able to work the entirety of their shift without interruptions or distractions
* The ability to physically connect the computer to the modem or router
**Benefits:**
* Competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short Term Disability
* Stock Purchase Plan
* Company match on 401K
* Paid Vacation, Holidays, and Personal Days
* Opportunities for career growth and professional development
**Work Environment:**
* Normal setting for this job is: office setting
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day
* Required to exert physical effort in handling objects less than 30 pounds rarely
**Salary Range:**
* The expected salary range for this position is $15.00 - $20.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, please click the link below to apply for this exciting opportunity:
We look forward to hearing from you!