At arenaflex, we're committed to revolutionizing the way we interact with our customers. As a leading provider of in-house financing and servicing, we're dedicated to creating a strong path to vehicle ownership for our customers. Our Customer Service team is at the heart of this mission, and we're seeking a talented and passionate individual to join our ranks as a Customer Service Specialist.
**What You'll Be Doing**
As a Customer Service Specialist at arenaflex, you'll be responsible for handling multiple customer touchpoints throughout the customer's loan journey. This will include addressing general customer inquiries, resolving payment and General Account questions, and providing exceptional customer service to ensure a positive experience. You'll be the face of arenaflex, embodying our company culture and brand promise in every interaction.
**Key Responsibilities**
* Addressing all customer-facing service situations from various areas of arenaflex
* Dealing with customer calls requiring help, information, sales promotion, and dispute resolution
* Performing tasks independently with minimal instruction and supervision
* Answering internal and external emails and calls providing status updates and information regarding escalated issues
* Effectively managing customer conflict while under pressure
* Answering non-routine questions that require deviation from standardized procedures
* Demonstrating patience, empathy, and respect during potentially escalating customer interactions
* Interacting and communicating with management across all lines of the business regarding customer concerns
* Assuring the highest level of customer satisfaction
**What We're Looking For**
* Excellent verbal and written communication skills, with the ability to talk and write with confidence, charisma, and competence for a wide variety of audiences
* Organization and time management skills, with the ability to prioritize and re-prioritize multiple projects and deadlines
* A mind for details, with a focus on accuracy and precision
* Passionate and goal-oriented, with a drive to exceed expectations
* A love of listening, with the ability to understand and respond to customer needs
* Ability to work in a high-functioning team environment, with a focus on collaboration and teamwork
**The Ideal Candidate**
* High School or GED
* 2+ years of work experience, including a background in customer service, customer care, and dispute resolution
* Proven track record of delivering exceptional customer service and resolving complex customer issues
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Ability to work in a fast-paced environment, with a focus on adaptability and flexibility
**The Perks**
* Medical, dental, and vision insurance, with a significant portion of premiums covered by arenaflex
* 401(K) plan, with company match and vesting schedule
* Company-paid life insurance policy, short and long-term disability coverage
* Tuition reimbursement program, with opportunities for professional development and growth
* Wellness program, with self-guided coaching and journeys, cash incentives, and discounts on medical premiums
* Competitive pay, with opportunities for advancement and career growth
* Game room, in-house gym, and social events, with a focus on work-life balance and employee well-being
**Why Join arenaflex?**
* Great Place to Work Certified, with a 90% employee satisfaction rate
* Comparably Awards: Best Company for Diversity, Best Company Culture, and Best Company Leadership
* Phoenix Business Journal Healthiest Employers award
* Opportunities for career growth and professional development, with a focus on employee success
* Collaborative and dynamic work environment, with a focus on teamwork and innovation
**How to Apply**
If you're passionate about delivering exceptional customer experiences and joining a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Note:** Hiring is contingent upon successful completion of our background and drug screening process. arenaflex is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.