**About arenaflex**
arenaflex is a leading online digital print company that empowers individuals and businesses to "Make Something Real" by creating the printed materials they need to tell their stories and grow their business. With a strong commitment to customer satisfaction and service excellence, arenaflex has established itself as a trusted partner in the industry. Our team is passionate about fostering positive experiences and opportunities for success for our customers and employees alike. We believe that every individual deserves to be treated with respect and care, and we strive to create a work environment that reflects this value.
**Job Summary**
arenaflex is seeking an experienced Customer Service Supervisor to join our remote team. As a key member of our Customer Service Department, you will play a pivotal role in leading and supporting our Customer Service Representatives to ensure the highest level of customer satisfaction. If you are a passionate and results-driven individual with a strong commitment to customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As a Customer Service Supervisor at arenaflex, you will be responsible for:
* Overseeing performance metrics to drive team growth and productivity
* Providing employee training and development opportunities to enhance customer service skills
* Assisting with complex order management and resolving escalated customer issues
* Maintaining compliance with company policies and procedures
* Fostering a culture of betterment among the team to promote learning and skill growth
* Collaborating with the Customer Experience Manager to ensure seamless customer service delivery
* Handling administrative duties, including attendance and other related tasks
* Monitoring customer feedback across various platforms to identify areas for improvement
**Requirements**
To be successful in this role, you will need:
* A strong commitment to fostering betterment and helping the team reach their assigned goals and projects
* Proficient English language skills
* Previous customer service experience, preferably in a fast-paced, deadline-driven environment
* Supervisory experience is preferred but not required
* Strong leadership skills and the ability to work well within a teamwork-based environment
* Experience working in fast-paced, deadline-driven environments
* Strong attention to detail and problem-solving skills
* Strong computer skills, including proficiency in Outlook
* Strong written and verbal communication skills
* Strong commitment to customer satisfaction and service excellence
* Strong interpersonal skills with customers and team members
* Adaptability and flexibility to manage changing priorities or processes
* Reliable internet connection to complete job duties
* High School Diploma or equivalent required
**Preferred Qualifications**
* Experience working in a remote or hybrid environment
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Strong time management and organizational skills
* Experience with customer relationship management (CRM) software
**Benefits**
As a full-time employee of arenaflex, you will be eligible for:
* FREE Medical insurance to take care of yourself without worry about cost
* FREE College education, with 100% tuition covered upfront
* RAISES twice a year, based on performance evaluations
* PAID Volunteer Time, to better the community and get paid for your volunteer hours
* PAID Time Off, to accrue PTO time that can be cashed out anytime you need
* HOLIDAYS OFF, to spend company-observed holidays with your family and friends
* DISCOUNT, 30% off any personal prints
**Work Environment and Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that promotes learning and growth. We believe in fostering a culture of betterment among our employees, and we encourage open communication and collaboration to achieve our goals.
**Compensation and Perks**
The hourly wage for this role is $21.00 - $23.50, based on relevant experience. You will also be eligible for performance reviews with raises twice per year.
**Application Instructions**
If you are a motivated and results-driven individual with a strong commitment to customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Application Questions**
* This is your time to brag, describe a hobby or skill that you are better at than most people.
* Do you have any experience working remotely? If so, please describe.
* Please describe a time in which you utilized patience or conflict resolution in a stressful situation.
* You are applying to a full-time set schedule of Monday through Friday, 8:30 AM - 5:00 PM PST. Can you commit to a set schedule of Monday-Friday, 8:30 AM - 5:00 PM PST?
* Employees are eligible for performance reviews with raises twice per year. The wage range for this entry-level role is $21.00 - $23.50 to start, based on your relevant experience, what is your hourly wage requirement?
**Language**
* English (Required)
**Shift Availability**
* Day Shift (Required)
**Work Location**
* Remote
**People with a Criminal Record are Encouraged to Apply**
We are an equal opportunity employer and welcome applications from individuals with a criminal record. We believe in second chances and are committed to creating a diverse and inclusive work environment.
**Apply Now!**