Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional support? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Customer Support Representative on our night shift team. As a key member of our support team, you will play a vital role in ensuring our customers receive the highest level of service and support.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional support and service, and we're committed to creating a positive and inclusive work environment. With a focus on customer satisfaction, we strive to exceed expectations and build long-lasting relationships with our customers.
**Job Summary**
As a Customer Support Representative on our night shift team, you will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and chat. You will work closely with our technical teams to resolve customer issues, provide solutions, and ensure customer satisfaction. This is a full-time remote opportunity, with the option to work from home after completing an in-person training period at our office location in Green Bay, WI.
**Key Responsibilities**
* Assist with screening and monitoring orders in our system to ensure timely and accurate processing.
* Collaborate with technicians to close out orders, handle internal escalations, and ensure orders are accepted and rolled on.
* Update customer information through data entry and run reports as needed to track progress and identify areas for improvement.
* Assist with logistics and system-related issues, providing creative solutions to complex problems.
* Handle inbound and outbound calls and emails from internal and external customers, providing exceptional support and service.
* Work closely with our technical teams to resolve customer issues and provide solutions.
**What's in it for you?**
* Competitive hourly rate of $15.00 per hour, plus a $2.00 shift differential
* Comprehensive benefits package, including:
+ Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
+ 401(k) with Company Match
+ Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
* Opportunity to work from home after completing an in-person training period
* Flexible scheduling, including weekends, holidays, and overtime as needed
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Opportunities for career growth and professional development
**Requirements**
* High School Diploma or GED equivalent
* 1 year of customer service experience preferred
* Effective oral and written communication skills
* Ability to follow through and multi-task, meeting deadlines and working independently
* Willingness to research and suggest creative solutions to complex problems
* Adaptability and ability to learn quickly and grasp new instructions easily
* Strong computer navigation skills and knowledge of Microsoft Office
* Ability to work under pressure and respond with urgency
**Schedule**
* In-person training at our office located in Green Bay, WI, Monday - Friday, day shift
* 12-hour rotating night shift schedule from 6:00pm to 6:00am
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity with arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.**