At arenaflex, we're passionate about revolutionizing the way our customers interact with our brand. As a Customer Support Specialist, you'll be at the forefront of this mission, providing top-notch service to our customers through various channels, including phone, email, chat, and SMS text. If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of customer support. We're committed to providing our customers with seamless, personalized experiences that exceed their expectations. Our team is dedicated to fostering a culture of excellence, where every interaction is an opportunity to make a positive impact. As a Customer Support Specialist, you'll be part of a collaborative and supportive team that's passionate about delivering exceptional service.
**Key Responsibilities**
As a Customer Support Specialist, you'll be responsible for:
* Providing exceptional service to every customer, every time, through various channels, including phone, email, chat, and SMS text
* Supporting continuous calls and digital support channels into the arenaflex Customer Support Center (CSC)
* Performing all assigned activities related to booking, modifying, and supporting customer reservations
* Selling flights and ancillary products and services
* Maintaining KPI performance standards as defined by the CSC
* Collaborating with the team to resolve complex issues and meet performance standards in a quickly evolving working environment
**Requirements**
To succeed in this role, you'll need:
* Successful completion of new hire training
* A safe and professional office-work environment, free from background noise and distraction
* Ability to pass a ten (10) year background check
* Potential need to work flexible hours and be available to respond on short notice
* Legally eligible to work in the country in which the position is located
* A high-speed internet connection to meet work from home requirements
* Flexible and able to work at any time, including nights, weekends, and holidays
**Education/Experience Requirements**
* High School Diploma or General Education Development (GED) Diploma
* One (1) year of customer service or sales experience
**Competencies**
To excel in this role, you'll need:
* Technically proficient in working with arenaflex systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
* Strong problem-solving skills and attention to detail
* Excellent verbal (telephone) and written communication skills, including grammar
* Strong customer service skills
* Regular attendance and punctuality
* Ability to remain calm and courteous under pressure and navigate tense situations
**Functional Competencies**
* Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
* Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
* Previous sales and call center experience is preferred
**Behavioral Competencies**
* Organizational fit with arenaflex's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service
* Excellent verbal (telephone) and written communication skills, including grammar
* Strong customer service skills
* Regular attendance and punctuality
* Ability to remain calm and courteous under pressure and navigate tense situations
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you'll have access to:
* Comprehensive training programs to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Collaborative and supportive team environment
* Flexible work arrangements, including the option to work from home
* Competitive compensation and benefits package
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional service. Our team is dedicated to fostering a culture of excellence, where every interaction is an opportunity to make a positive impact. As a Customer Support Specialist, you'll be part of a collaborative and supportive team that's passionate about delivering exceptional service.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan
* Flexible work arrangements, including the option to work from home
* Paid time off and holidays
* Opportunities for career advancement and professional growth
**How to Apply**
If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of our dynamic and innovative team at arenaflex.