At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist, you'll be at the forefront of this journey, working closely with our clients to resolve technical and non-technical issues, and providing top-notch support to their customers. If you're passionate about solving problems, have a knack for communication, and are fluent in Lithuanian and Russian, we want to hear from you!
**About arenaflex**
arenaflex is a global business outsourcing company that partners with leading brands to deliver exceptional customer experiences. With a strong presence in Lithuania, we're committed to providing a supportive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.
**The Role**
As a Customer Support Specialist in our Samsung team, you'll be responsible for:
* Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers
* Developing efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive one
* Treating customers with respect, following arenaflex's policies and procedures, and upholding the highest standards of customer service
* Collaborating with our team to resolve complex issues, share knowledge, and drive continuous improvement
**What We're Looking For**
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
* Previous experience in customer service, preferably in a call center environment (but don't worry if not – we'll provide training and coaching to help you excel in your role)
* Excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences
* Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease
* Strong teamwork and collaboration skills, with a willingness to learn from others and share your expertise
**What We Offer**
* A full-time job, with various shifts from Monday to Friday, between 09:00 and 19:00
* An hourly rate of €8.03 to €8.56 (during the trial period and after)
* Performance-based bonuses, recognizing and rewarding your hard work and dedication
* A supportive team, with fantastic colleagues and managers, as well as real opportunities to grow in your career
* A comprehensive training program, designed to help you develop your skills and expertise
* A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
**Career Growth Opportunities**
At arenaflex, we're committed to helping you grow and develop your career. Whether you're looking to move into a leadership role, specialize in a particular area, or explore new opportunities, we'll provide you with the support and resources you need to succeed.
**Work Environment and Company Culture**
Our work environment is designed to be inclusive, supportive, and collaborative. We believe in fostering a culture of open communication, respect, and empathy, where everyone feels valued and empowered to contribute. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.
**Compensation, Perks, and Benefits**
* Competitive hourly rate
* Performance-based bonuses
* Comprehensive training program
* Dynamic and inclusive work environment
* Opportunities for career growth and development
* Flexible working arrangements, including remote work options
**How to Apply**
If you're passionate about delivering exceptional customer experiences, have a knack for communication, and are fluent in Lithuanian and Russian, we want to hear from you! To apply, please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to reviewing your application and welcoming you to our team!
**Start Date:** As soon as possible during September 2024
**Location:** Work from home in Lithuania
**Employment Type:** Permanent, with a 3-month trial period
**Language Requirements:** Lithuanian (C1), Russian, and English (B2)
**Time Type:** Full-time
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates, regardless of their background, identity, or experience.