At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a key member of our San Diego, CA office team, you'll play a vital role in ensuring seamless interactions with our customers, while also contributing to the success of our organization.
**Job Summary:**
We're seeking an experienced Data Entry & Customer Service Representative to join our team in San Diego, CA. As a Data Entry & Customer Service Representative, you'll be responsible for providing top-notch customer service, processing customer information, and performing various administrative tasks to support the growth and success of arenaflex.
**Key Responsibilities:**
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Process customer information, including data entry and updates, to ensure accurate and up-to-date records
* Communicate with customers via phone, email, or in-person to discuss end-of-term options, lease renewals, and other relevant topics
* Set and manage call back dates and statuses in our system to ensure timely follow-up with customers
* Send notification letters and other correspondence to customers as required
* Process returned mail and titles, and follow up with customers to ensure resolution
* Complete 90-day checklists with customers to ensure accurate and thorough information
* Process tickets, tolls, violations, registrations, recall notices, plate release letters, extension letters, and excise taxes as necessary
* Initiate inspection processes with inspection companies and follow up until appointments are set or vehicles are purchased
* Scan inspection reports and turn in receipts as completed
* Apply knowledge of arenaflex products and services to efficiently process customer information and respond to inquiries and complaints
* Utilize diplomacy skills to resolve customer issues and concerns
* Maintain updated, organized electronic files in our application
* Analyze customer accounts and make corrections and/or modifications to files as necessary
* Contact customers to obtain missing information or data to ensure accurate customer databases
* Traces and expedites past due terminations to ensure lessee and financial institution satisfaction
* Train new Customer Service staff as requested
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* **Language Ability:** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
* **Math Ability:** Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
* **Reasoning Ability:** Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
* **Computer Skills:** Knowledge of Data Scan, Microsoft Outlook, and Seamless Lease Connection.
* **Education/Experience:** Less than one year related experience or training.
* **Knowledge, Skills and Other Abilities:**
* Oral communication skills
* Written communication skills
* Time management skills
* Project management skills
* Organizational skills
* Customer relations skills
* Customer service skills
* Diplomacy skills
* Filing skills
**Work Environment:**
This is a fast-paced environment with a high level of in-bound and out-bound calls. As a Data Entry & Customer Service Representative, you'll be working in a dynamic and supportive team environment, with opportunities to grow and develop your skills.
**Compensation and Benefits:**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $18 - $21 per hour
* Medical, dental, and vision benefits
* Life insurance and long-term disability plans
* Flexible spending account
* 401(k) matching
* Employee stock ownership program
* Wellness programs
* Metro Tap Card and Metro-link reimbursement (for Los Angeles, CA employees only)
* Career path opportunities
* Discounts on parks, museums, movie tickets, and attractions
* Annual flu shot
* Paid vacation days
* Paid sick days
* Paid holidays
* HGYM (available in our Los Angeles, CA & Dallas, TX office)
* Rental car discounts, Dell Member Purchase Program
* UKG Wallet
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.