**Location:** Brazil (hybrid)
**Team:** B2B – Customer Success & Account Management
**About arenaflex**
arenaflex is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we’re looking for an experienced Customer Success Account Manager (CSAM) to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells.
This is a hybrid role that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil. As a key member of our B2B team, you will play a critical role in driving client satisfaction, retention, and growth, while contributing to the overall success of arenaflex in the Brazilian market.
**Why This Role?**
We’re combining CS + AM functions in select markets like Brazil due to:
* A relatively small and manageable customer base
* Low deal complexity
* Budget and resource efficiency
This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention. If you're passionate about delivering exceptional customer experiences, driving business growth, and working in a dynamic, mission-driven team, this is the perfect opportunity for you.
**What You’ll Do**
As a Customer Success Account Manager at arenaflex, you will be responsible for:
* **Guide onboarding and adoption**: Lead platform setup for admins and learners to ensure a quick time-to-value.
* **Account segmentation and strategy**: Segment accounts by revenue potential and create targeted engagement strategies.
* **Drive engagement and outcomes**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
* **Support and communication**: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
* **Monitor account health**: Provide regular usage and performance reports to support internal advocacy within client organizations.
* **Satisfaction tracking**: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
* **Renewals and upsells**: Own renewal conversations and identify opportunities for account growth through upsells.
* **CRM management**: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
* **Performance tracking**: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.
**What We’re Looking For**
We're seeking a highly motivated and experienced Customer Success Account Manager with a strong track record of client retention and renewal success in a B2B setting. The ideal candidate will have:
* 2–4 years of experience in Customer Success and/or Account Management, with a strong focus on client retention and renewal success.
* Demonstrated ability to articulate product value, manage account health, and lead strategic client conversations.
* Comfortable with data analysis, CRM hygiene, and using metrics to drive decisions.
* Skilled in presenting to stakeholders, conducting QBRs, and managing multiple accounts in a structured way.
* Fluent in Portuguese and proficient in English (spoken and written).
* Highly organized, proactive, and client-centric.
* Must be based in Brazil and familiar with the local business and education landscape.
**Why arenaflex?**
* A global, mission-driven team making a meaningful impact on learners worldwide
* Pre-IPO company with high growth and equity opportunities
* Ownership and autonomy in a cross-functional, collaborative culture
* Chance to grow your career with a company expanding its B2B presence in Brazil
If you're passionate about delivering exceptional customer experiences, driving business growth, and working in a dynamic, mission-driven team, we encourage you to apply for this exciting opportunity. Join arenaflex and be part of a team that's making a difference in the lives of students around the world.