Unlock your potential with arenaflex, a leading academic health system that provides innovative care, cutting-edge research, education, and community service. We're seeking a highly skilled and motivated Customer Support Services Analyst to join our dynamic team. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a forward-thinking organization that values technical expertise, problem-solving skills, and exceptional customer service.
**About arenaflex**
arenaflex is a renowned academic health system that has been a leader in providing innovative care, cutting-edge research, education, and community service for decades. Our commitment to excellence, compassion, and innovation has earned us a reputation as a trusted partner in the healthcare industry. As a Customer Support Services Analyst, you'll be part of a team that is dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals.
**About the Role**
As a Customer Support Services Analyst, you will provide advanced consultation, training, and troubleshooting to technical staff and end-users for hardware, software, network, and related computer systems. You'll analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use, as well as develop and conduct tests of hardware and software. Your expertise will be essential in ensuring that our technical staff and end-users have the support they need to deliver high-quality patient care and advance our research and education mission.
**Responsibilities**
* Provide day-to-day advanced consultation, training, instruction, and troubleshooting/problem-solving to technical staff and end-users
* Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use
* Develop and conduct tests of hardware and software and report on configurations and behavior
* Develop and provide technical documentation and training
* Assess needs and recommend hardware and software acquisitions and upgrades
* Troubleshoot, resolve, or appropriately triage moderately complex network connectivity issues
* Provide internal technical support to more junior staff members
**Requirements**
### Minimum Qualifications
* Bachelor's Degree in a related area; and/or equivalent experience/training
* Professional experience providing information systems support and management in a large-scale organization
* Experience conducting escalated, broad technical support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations
### Preferred Qualifications
* Experience in a healthcare environment
* CompTIA Network+ Certification
* Apple Certified Macintosh Technician (ACMT)
**What We Offer**
arenaflex offers a competitive salary ranging from $59,675 to $96,006 per year, depending on experience and qualifications. As a valued member of our team, you'll also enjoy:
* Opportunities for professional growth and development
* A dynamic and inclusive work environment
* Comprehensive benefits package
* Flexible work arrangements, including remote work options
**Why Join arenaflex?**
* Be part of a leading academic health system that is dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals
* Work with a talented and diverse team of professionals who are passionate about making a difference in the lives of our patients and communities
* Enjoy a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning
* Take advantage of opportunities for professional growth and development, including training, education, and career advancement
**How to Apply**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application.
arenaflex is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.