At arenaflex, we're on a mission to revolutionize the way we connect people and unite the world. As a global airline with a rich history, we're committed to fostering a diverse and inclusive workforce that reflects the communities we serve. With a focus on innovation, customer satisfaction, and employee growth, we're seeking an exceptional Global Customer Solutions Specialist to join our team.
**About arenaflex**
arenaflex is a world-renowned airline with a legacy of excellence in aviation. Our shared purpose is to connect people and unite the world, and we're committed to making a positive impact in the communities we serve. With a diverse workforce of tens of thousands of employees, we're dedicated to creating a culture of inclusivity, respect, and collaboration. As a global company, we operate in hundreds of locations around the world, serving millions of customers every year.
**Why Join arenaflex?**
At arenaflex, we offer a unique and exciting work environment that's unlike any other. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401(k), and privileges like space-available travel, we're committed to supporting your personal and professional growth. Whether you're a seasoned professional or just starting your career, we offer a range of opportunities for development and advancement.
**Key Responsibilities:**
As a Global Customer Solutions Specialist, you'll play a critical role in ensuring that high-profile issues are addressed and resolved in a timely and professional manner. Your key responsibilities will include:
* Researching and partnering with stake-holding departments to ensure that high-profile issues are sufficiently addressed and responded to.
* Ensuring that cases are properly documented, represented, and addressed, including public statements, DOT follow-up, and small claims court appearances on behalf of arenaflex.
* Conducting root cause analysis and communicating suggestions to address failures.
* Working closely with other organizations to establish customer experience history for escalated incidents.
* Providing leadership updates and executive-level communications to advise of incident handling and resolution.
* Proactively identifying opportunities to improve customer resolution.
* Providing SME and escalation support/guidance to other team members in Customer Solutions and Recovery as well as external contact center groups.
**What We're Looking For:**
To succeed in this role, you'll need to possess a unique combination of skills, experience, and qualifications. Here are the minimum qualifications we're looking for:
* Minimum two years operational/contact center experience.
* Superior written communication skills; strong verbal skills.
* Ability to interact professionally with personnel at all levels of the organization, external business partners, team members, and customers.
* Ability to maintain confidentiality.
* Ability to work independently and collaboratively in a team environment.
* Demonstrated problem-solving ability, initiative, and superior decision-making skills.
* Excellent verbal and written communication skills, including the ability to translate customer interaction at the executive level.
* Ease in working in a fast-paced, dynamic, and deadline-driven environment.
* Proven analytical skills and superior attention to detail.
* Ability to prioritize work and effectively manage time.
* Ability to effectively work with employees at all levels of the organization.
* Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products and applications (e.g., Word, Excel, PowerPoint).
* Must be legally authorized to work in the United States for any employer without sponsorship.
* Reliable, punctual attendance is an essential function of the position.
* Experience with highly complex cases and customer service escalations.
* Airline industry experience.
**What Will Help You Stand Out:**
While the minimum qualifications are essential, we're also looking for candidates who possess the following preferred qualifications:
* BA in English, Journalism, or related.
* Foreign language skills.
* EZR/SHARES proficiency.
* Strong subject matter expertise/working knowledge of arenaflex's policies, procedures, and initiatives.
**What We Offer:**
As a Global Customer Solutions Specialist at arenaflex, you'll enjoy a competitive compensation package, including:
* Salary range: $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills.
* Bonus eligible: yes.
* Comprehensive benefits package, including medical, dental, vision, life, accident, and disability insurance.
* Parental leave, employee assistance program, commuter benefits, paid holidays, paid time off, and 401(k) plan with employee and company contribution opportunities.
* Flight privileges and other perks.
**Why arenaflex is a Great Place to Work:**
At arenaflex, we're committed to creating a culture of inclusivity, respect, and collaboration. We believe in the importance of diversity and strive to create a workplace that reflects the communities we serve. We're proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds.
**How to Apply:**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We're committed to creating a workplace that reflects the diversity of our customers and communities. If you require accommodation during the application or interview process, please contact
[email protected].
**Apply Now:**
Don't miss this opportunity to join a global airline leader and make a difference in the lives of our customers and employees. Apply now to become a part of our team and help us connect people and unite the world.