At arenaflex, we're revolutionizing the customer service industry by providing exceptional experiences that exceed our clients' expectations. As a global leader in customer service and experience, we're committed to empowering our employees to grow and thrive in their careers. With arenaflex-at-home and locations in 18 countries around the world, we offer a wide range of career opportunities from customer service, training, and tech support to management, recruiting, and more. And we're proud to say that over 70% of our leaders are promoted from within!
But that's not all...we also provide a comprehensive range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As a valued member of the arenaflex team, you'll play a critical role in helping our clients address their customers' concerns, provide support, and resolve issues. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
• Assist customers with issues and concerns they're experiencing during the use of our healthcare products and services
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced healthcare services
• Collaborate with internal teams to resolve complex customer issues
• Provide exceptional customer service through phone, email, and chat support
• Meet or exceed performance metrics and quality standards
• Stay up-to-date on product knowledge and industry trends
**Qualifications**
• High school diploma or equivalent
• Customer service experience in a healthcare setting (a plus)
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented approach
**Work Environment**
• Ongoing usage of phone and computer systems
• Your work-from-home environment must be in a private residence, located at the address listed on your personnel file
• arenaflex will provide the equipment you need to conduct your work, which may include a webcam
• You will need to provide an Internet/Broadband Internet Connection (DSL or Cable only). No Satellite, Dial-up, or Wireless Internet connections are allowed
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
**Physical Demands**
• Constant sedentary work
**Benefits**
• Comprehensive health, dental, and vision coverage/HSA
• Paid time off (PTO)
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of career growth opportunities, including:
• Leadership programs
• Paid training and tuition reimbursement
• Employee development and mentorship
• Opportunities for advancement and promotion
**Work-Life Balance**
We understand the importance of work-life balance, which is why we offer flexible scheduling and a range of benefits to support your well-being. Our comprehensive benefits package includes:
• Paid time off (PTO)
• Paid holidays and sick time
• Optional daily pay or weekly pay
• Employee assistance program
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow and develop your skills, we encourage you to apply for this exciting opportunity. Please submit your application, and our team will review your qualifications. If selected to move forward, our team will follow up directly.
**Disclaimer**
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.