At arenaflex, we're committed to providing our customers with the best possible experience in pharmacy services. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in delivering exceptional patient care and exceeding customer expectations in our Torrington, CT location.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our customers through innovative pharmacy services, health and wellness solutions, and community outreach programs. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success.
**Job Summary**
As an Experienced Pharmacy Customer Service Associate, you'll be responsible for providing exceptional customer service, assisting pharmacists with prescription dispensing, and maintaining a clean and organized store environment. You'll work closely with our pharmacy team to ensure seamless customer interactions, resolve issues promptly, and promote arenaflex's products and services.
**Key Responsibilities**
* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.
* Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
* Assists pharmacists with prescription dispensing, using pharmacy systems to obtain patient and drug information and process prescriptions.
* Maintains a clean and organized store environment, including counters, shelves, and inventory areas.
* Recommends items for sale to customers and suggests trade-up and/or companion items.
* Processes voids, returns, rain checks, refunds, and exchanges as needed.
* Takes customer to OTC aisle when possible to assist in locating products.
* Keeps inventory levels accurate and performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* High school diploma or equivalent required; prior experience in a retail environment preferred.
* Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
* Strong communication and interpersonal skills, with a focus on customer satisfaction.
* Basic math skills and ability to accurately count, measure, and weigh medications.
**Preferred Qualifications**
* Six months of experience in a retail environment preferred.
* Prior work experience with arenaflex preferred.
* Good math skills and ability to accurately fill prescriptions.
* Good computer skills and familiarity with pharmacy systems.
* Knowledge of store inventory control and PTCB certification.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
* Strong problem-solving and conflict resolution skills.
* Basic math skills and ability to accurately count, measure, and weigh medications.
* Familiarity with pharmacy systems and inventory control.
* Ability to work independently and as part of a team.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.
* Opportunities for professional growth and development, including PTCB certification and continuing education credits.
* Collaborative and supportive work environment that fosters open communication and teamwork.
* Competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off.
**Work Environment and Company Culture**
* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
* Our stores are designed to provide a welcoming and accessible space for customers and employees alike.
* We prioritize employee well-being and offer a range of benefits and programs to support physical and mental health.
**Compensation, Perks, and Benefits**
* Competitive hourly rate, starting at $17.35.
* Opportunities for advancement and professional growth.
* Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
* Discounts on arenaflex products and services.
* Access to employee wellness programs and resources.
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the " " button below.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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