Introduction to Charles Taylor
Charles Taylor is a renowned global provider of professional services to the insurance industry, boasting over 100 years of expertise in delivering complex loss adjusting, technical services, third-party administration, and managed care programs. Our comprehensive suite of solutions helps clients manage risk across all lines of business, including commercial property, workers' compensation, and auto/liability. We are committed to fostering a culture of agility, integrity, care, accountability, and collaboration, making us an employer of choice for talented professionals seeking a supportive and inclusive work environment.
Job Overview
We are seeking a highly skilled and dynamic Executive Assistant to support our US CEO and COO, working remotely from the Eastern Standard Time Zone. As a key member of our team, you will provide administrative support, ensuring the seamless execution of daily operations, special projects, and strategic initiatives. If you are a motivated, resourceful, and organized individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.
Key Responsibilities
• Monitor and manage emails, prioritizing, escalating, and composing draft responses to ensure timely and effective communication.
• Track and monitor open actions, detailing accountability and deadlines, and follow up as necessary to drive progress and results.
• Manage complex calendars, coordinating meetings and travel arrangements across multiple time zones, while demonstrating knowledge of preferred meeting cadence and travel preferences.
• Coordinate and schedule meetings for the Executive team, occasionally requiring travel to facilitate face-to-face interactions and collaboration.
• Oversee and manage special projects, meetings, and events for the Executive team, ensuring meticulous attention to detail and flawless execution.
• Organize, compile, and distribute reports from the Americas businesses, providing valuable insights and data-driven recommendations to inform strategic decision-making.
• Compile expense reports and preapproved/preauthorized expense reporting for direct reports, maintaining accurate and transparent financial records.
• Arrange travel arrangements within established preferences, ensuring a seamless and efficient experience for our Executives.
Essential Qualifications
To succeed in this role, you will possess:
• A minimum of 10+ years of extensive administrative experience, with 3-5 years of experience as an Executive Assistant supporting high-level C-suite executives.
• A high level of integrity and discretion in handling confidential information, demonstrating unwavering professionalism and trustworthiness.
• Excellent verbal and written communication skills, representing the Executives and the company with poise, clarity, and precision.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Teams, and Salesforce, with a willingness to learn and adapt to new technology applications.
• The ability to work quickly, respond with a sense of urgency, and continually adapt to changing priorities and focus on the most critical tasks.
• A thorough understanding of Executives' preferences, priorities, and goals, enabling informed and effective decision-making.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
• Experience working in a fast-paced, dynamic environment, with a proven track record of delivering results under pressure.
• Familiarity with the insurance industry, or a related field, with a deep understanding of the complexities and challenges faced by our clients.
• A certification in administrative assistance, such as the Certified Administrative Professional (CAP) or the Certified Executive Administrative Professional (CEAP), demonstrating a commitment to ongoing learning and professional development.
Skills and Competencies
To excel in this role, you will possess:
• Exceptional organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Strong problem-solving and analytical skills, with a creative approach to overcoming challenges and finding innovative solutions.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with Executives, colleagues, and external stakeholders.
• A high level of emotional intelligence, with the ability to navigate complex situations, manage conflict, and maintain a positive, professional demeanor.
• A strong commitment to ongoing learning and professional development, with a desire to stay up-to-date with industry trends, best practices, and emerging t