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About arenaflex
Welcome to arenaflex, one of the world's most innovative and transformative digital platforms. At arenaflex, we believe in the power of connection, creativity, and community. Our mission is to give every voice a platform and to create a space where people from all walks of life can share their stories, discover what they love, and connect with others around the globe. As part of our commitment to building a safer, more inclusive digital ecosystem, we are seeking a visionary leader to join our Trust and Safety organization.
Our Trust and Safety team is at the heart of everything we do. We work tirelessly to ensure that arenaflex remains a safe, welcoming, and authentic environment for our creators, viewers, and partners. We believe that protecting our community is not just a responsibility—it's an opportunity to shape the future of digital interaction. If you're passionate about using data, technology, and strategic thinking to combat online abuse and make a real impact, arenaflex is the place for you.
Position Overview: Senior Director, Global Head of Adversarial Abuse & Analytics
Are you ready to take the helm of a critical function that protects millions of users worldwide? arenaflex is looking for an experienced and dynamic leader to serve as our Senior Director, Global Head of Adversarial Abuse & Analytics. This is a senior leadership position within our Trust and Safety organization, responsible for overseeing the strategic direction and operational excellence of our adversarial abuse detection and business analytics teams.
In this role, you will lead efforts to identify, mitigate, and prevent adversarial behavior across our platform—including account takeovers, spam, engagement manipulation, policy evasion, and other forms of abuse. You will also oversee the Business Analytics function, which measures abuse trends, generates actionable insights, and produces transparency reports for regulators and stakeholders around the world.
This position offers a unique opportunity to work at the intersection of technology, policy, and user protection. You will collaborate closely with Product Management, Engineering, Global Operations, and Policy Development teams to build robust detection systems, inform product strategy, and ensure that our platform remains secure and trustworthy.
What You'll Do
As the Senior Director, Global Head of Adversarial Abuse & Analytics, you will be responsible for the following key areas:
- Strategic Leadership: Lead and inspire two high-performing teams—the Adversarial Abuse team and the Business Analytics team. Set the vision, direction, and priorities for both teams, ensuring alignment with arenaflex's broader Trust and Safety objectives.
- Abuse Detection & Mitigation: Oversee the identification and removal of malicious actors attempting account takeovers, spam attacks, engagement manipulation, and policy evasion. Ensure proactive detection of emerging abuse trends and rapid response capabilities.
- Cross-Functional Collaboration: Partner with the Policy Development team to create policies that leverage account, social, and content signals to identify and address harmful behavior. Work closely with Product Management and Engineering to improve detection tooling and data infrastructure.
- Operational Excellence: Drive effective and efficient operational performance in a global team operating 24x7. Meet or exceed quality, service level, and throughput targets while maintaining team health and engagement.
- Talent Management: Attract, retain, manage, and develop top-tier talent. Build a culture of excellence, innovation, and collaboration within your teams.
- Insight Generation: Lead the Business Analytics team in measuring abuse, interpreting complex datasets, generating actionable insights, and producing standard reporting through dashboards. Oversee the creation of transparency and compliance reports for countries worldwide.
- Trend Anticipation: Understand, anticipate, and proactively moderate risks from new and scaling industry trends, including emerging technologies like generative AI and evolving adversarial tactics.
- Escalation Management: Handle high-priority escalations with rapid turnaround times. Provide data and content-driven insights to inform decision-making and implement solutions while building relationships with key cross-functional partners.
Required Qualifications
To succeed in this role, you must have:
- A bachelor's degree from an accredited institution, or equivalent practical experience demonstrating strong analytical and leadership capabilities.
- A minimum of 2 years of experience in risk management, fraud fighting at scale, and building/delivering analytical insights. You should have a proven track record of using data to inform strategy and drive business outcomes.
- At least 2 years of experience working with engineering teams to build data infrastructure and machine learning models. Familiarity with the end-to-end process of developing and deploying analytical solutions is essential.
- 2 years of experience leading teams through periods of intense pressure and non-standard work hours, as business accelerations and crisis response require. You must be comfortable with the demands of a 24x7 global operation.
- Demonstrated ability to lead, mentor, and develop high-performing teams in a fast-paced, ambiguous environment.
- Strong business judgment, strategic thinking, and analytical skills—including the ability to use data to drive strategy and business action.
- The capacity to thrive in a rapidly changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
Preferred Qualifications
While not required, the following qualifications will help you stand out:
- An advanced degree (Master's or PhD) in a related field such as analytics, engineering, data science, or business administration.
- Extensive experience analyzing large datasets and detecting anomalies. Proficiency with statistical analysis and data visualization techniques.
- Direct experience or demonstrated interest in anti-abuse operations, Trust and Safety, or content moderation.
- Strong technical skills in SQL, R, Matlab, or similar analytical programming languages.
- Exceptional interpersonal and leadership communication skills, with the ability to build relationships with cross-functional partners and influence stakeholders at all levels.
- A deep understanding of the digital media landscape, platform economics, and the unique challenges of managing user-generated content at scale.
Why Join arenaflex?
At arenaflex, we don't just build technology—we build connections. We believe that everyone deserves a voice, and that the world is a better place when we listen, share, and build community through our stories. Working at the intersection of cutting-edge technology and unlimited creativity, we move at the speed of culture with a shared goal: to show people the world.
When you join arenaflex, you become part of a team that values innovation, diversity, and impact. Here's what you can expect:
- Meaningful Work: Your work will directly impact the safety and experience of billions of users worldwide. You'll be on the front lines of protecting digital communities and fostering authentic connection.
- Professional Growth: We invest in your development. You'll have access to mentorship programs, training opportunities, and the chance to work on complex, high-impact problems that will stretch your skills and accelerate your career.
- Collaborative Culture: You'll work alongside talented, passionate colleagues from diverse backgrounds who are united by a shared mission to make arenaflex safer and better.
- Innovation Opportunities: We encourage experimentation and creative problem-solving. You'll have the freedom to explore new approaches, challenge the status quo, and contribute to the evolution of our safety systems.
- Competitive Compensation: We offer a competitive salary of $24 per hour, reflecting our commitment to recognizing and rewarding the value you bring to our organization.
- Comprehensive Benefits: Full-time employees enjoy a comprehensive benefits package including health, dental, and vision insurance, retirement savings plans, paid time off, parental leave, and more.
- Work-Life Balance: We support flexible work arrangements and understand the importance of maintaining balance in a demanding role.
Work Environment
This position is based in San Bruno, USA, at our headquarters. The role may require occasional on-call availability on weekends and holidays on a rotational basis to support incident response and critical escalations. We operate in a fast-paced, dynamic environment where priorities can shift rapidly. The ideal candidate thrives in ambiguity, is comfortable with change, and can pivot quickly to address emerging threats.
Our Commitment to Diversity and Inclusion
arenaflex is committed to building a diverse and inclusive workplace. We believe that diverse teams make better decisions and build better products. We welcome applicants from all backgrounds and experiences, and we encourage you to bring your unique perspective to our team.
Ready to Make an Impact?
If you're a proven leader who is passionate about protecting users, driving analytical excellence, and shaping the future of digital safety, we want to hear from you. This is your opportunity to join a world-class team, tackle meaningful challenges, and help build a safer, more trustworthy platform for everyone.
Apply today and become part of the arenaflex family. Together, we'll continue to create a platform where everyone has a voice and where the world comes to connect, learn, and be inspired.
Note: This position is full-time with standard work hours of 8 hours per day. The compensation listed reflects the hourly rate for this role as of the posting date.