At arenaflex, we're dedicated to providing exceptional insurance and assistance services to travelers worldwide. As a leading industry player, we're seeking a highly skilled and customer-focused Travel Insurance Customer Care Professional to join our team. If you're passionate about delivering outstanding service, have a knack for sales, and enjoy working in a dynamic environment, we'd love to hear from you.
**About arenaflex**
arenaflex is a global leader in commercial and personal insurance solutions, with a rich history of innovation and customer-centricity. Our Total Rewards Program is designed to support the well-being and professional development of our employees, offering a comprehensive benefits package that extends beyond work hours. We're committed to creating a culture of belonging, where everyone feels valued, respected, and empowered to grow.
**Job Details**
* Full-time position with rotating weekends
* Second shift hours available with night & weekend shift differential pay
* Starting salary $18 to $19 per hour or more based on experience
* Hybrid work model with opportunities for remote work
* Location: Stevens Point, WI, and Houston, TX
* Estimated Travel Percentage: 0%
* Relocation Provided: No
**Job Description**
As a Travel Insurance Customer Care Professional, you'll be responsible for handling inbound calls from travelers and travel advisors interested in learning about our travel insurance products. You'll provide insurance quotes or policy sales, utilizing a consultative sales approach to understand the traveler's needs and recommend an appropriate product to protect against risks associated with their upcoming travel. Your primary goal will be to educate customers on the benefits and coverages of our products, ensuring they feel confident and protected throughout their journey.
**Key Responsibilities**
* Handle inbound calls from travelers and travel advisors with professionalism and empathy
* Provide insurance quotes or policy sales, using a consultative sales approach to understand customer needs
* Educate customers on the benefits and coverages of our travel insurance products
* Recommend appropriate products to protect against risks associated with upcoming travel
* Meet state licensing requirements to sell insurance
* Maintain accurate records and reports to ensure compliance and quality service
**Essential Qualifications**
* 1+ years of experience in customer-facing roles, preferably in sales or insurance
* Excellent verbal and written communication skills
* Ability to think outside the box and provide creative solutions
* Proven experience in sales, with a track record of meeting or exceeding sales targets
* Ability to respond to high-end clientele with professionalism and poise
* Experience in the travel industry, with knowledge of domestic or international travel and geography
**Preferred Qualifications**
* High School Diploma or equivalent required; degree in a related field (e.g., business, marketing, communications) preferred
* Experience in inbound call handling and sales
* Familiarity with travel insurance products and services
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong sales and negotiation skills
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Proficiency in CRM software and other relevant tools
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to supporting the growth and development of our employees. As a Travel Insurance Customer Care Professional, you'll have access to:
* Ongoing training and development programs to enhance your sales and customer service skills
* Opportunities for career advancement and professional growth
* A comprehensive benefits package, including health, wellness, and financial security benefits
* A dynamic and supportive work environment, with a focus on collaboration and teamwork
**Work Environment and Company Culture**
arenaflex is a global leader in commercial and personal insurance solutions, with a rich history of innovation and customer-centricity. Our culture is built on a foundation of respect, empathy, and inclusivity, with a focus on creating a workplace where everyone feels valued and empowered to grow. As a Travel Insurance Customer Care Professional, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a positive impact on our customers' lives.
**Compensation, Perks, and Benefits**
* Starting salary $18 to $19 per hour or more based on experience
* Night & weekend shift differential pay
* Comprehensive benefits package, including health, wellness, and financial security benefits
* Ongoing training and development programs to enhance your sales and customer service skills
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment, with a focus on collaboration and teamwork
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and travel insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!