Senture, LLC provides premium customer care call support to various federal, state, and commercial accounts. The Federal Financial Customer Service Rep will handle inbound and outbound calls, ensuring exceptional customer service while adhering to protocols and guidelines.
Responsibilities
- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
- Document each customers inquiry information into a database
- Verify customers information, making corrections and updates as needed
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
- Follow-up with callers as necessary
- Use statistical contact center data to make improvements to performance
- Outbound calling for surveying to obtain client specific information
- Shift and Schedule adherence
Skills
- High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer
- This position requires US Citizenship or 3 years of permanent residency
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- This position requires a government security clearance. Candidates must successfully complete the clearance process before starting work
- Candidates must provide the following documentation to start the background process: Original or certified copy of the birth certificate OR passport, Addresses, employment history/dates, and education for the last 10 years, Two forms of valid, unexpired identification, Job history template listing all work history including dates. Estimation or incorrect job history dates may deem you ineligible
- Candidates must meet the following requirements to work from home: Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office, Must be able to meet the minimum internet speed requirements for specific program, which are 50 MBPS download and 15 MBPS upload. Hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role
- Prior call center or customer service experience highly desired
Benefits
Company Overview
Senture provides comprehensive contact center service support nationally. It was founded in 2003, and is headquartered in London, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is https://senture.com/.
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