Everything we do is underscored by a why — and that why is one another.

Location:

Altru Health System
PO Box 6002
Grand Forks, ND 58201

Pay Range: $17.92 - $26.88

Summary:

The Financial Navigator works with patients, various health care teams, and other stakeholders to maintain price transparency with healthcare estimates. Financial Navigators assist patients in obtaining their estimates accurately, timely, and compassionately. Additionally, advocates for patient and organizational financial stewardship by initiating financial resources.

Essential Job Functions:

• Utilizes Epic Systems to manage and support the creation of estimates both insured and self-pay with strong communication, compassion, and attention to detail.

• Obtains a strong understanding of the No Surprises Act and its healthcare implications for patient financial transparency.

• Serves as a primary contact to patients, answering phone calls, voicemail, and patient requests from MyChart – providing excellent customer service skills to the Altru patient community and prospective clients.

• Works with various health teams across the organization to help guide patients on financial resources, insurance options, and payment options.

• Supports front-end collections and revenue cycle operations through strong collaboration, problem solving, and patient escalation mitigation.

• Helps monitor estimate accuracy rate and works with leadership to develop initiatives to improve overall estimate accuracy performance.

• Performs other duties as assigned or needed to meet the needs of the department/organization.

Education:

• Preferred: Associates - Related Field

Work Experience:

• Preferred: A minimum of 1 year Related Experience

Language Requirements:

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands :

• Sit: Frequently (34-66%)

• Stand: Occasionally (5-33%)

• Walk: Occasionally (5-33%)

• Stoop/Bend: Occasionally (5-33%)

• Reach: Frequently (34-66%)

• Crawl: Not Applicable

• Squat/Crouch/Kneel: Occasionally (5-33%)

• Twist: Occasionally (5-33%)

• Handle/Finger/Feel: Continuously (67-100%)

• See: Continuously (67-100%)

• Hear: Continuously (67-100%)

Weight Demands:

• Lift -Floor to Waist Level: Sedentary (<10 pounds)

• Carry: Sedentary (<10 pounds)

• Push/Pull: Sedentary (<10 pounds)

• Slide/Transfer: Not Applicable

Working Conditions:

• Indoor: Continuously (67-100%)

• Outdoor: Not Applicable

• Extreme Temperature: Not Applicable

Driving Requirement Definitions:

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.

Driving Requirement for this position:

Infrequent Driver

Reference ID: R7369

Making a real difference. For one another.

To take the best care of our patients and community — including friends, family, and neighbors — we need people who are committed to growth, excellence, and one another.

At Altru, you’ll find a culture where support and teamwork are at the heart of what we do. You’ll have opportunities to advance your skills, work with the latest technologies, experience the fulfillment that comes from giving back, and take your career wherever you want it to go.

Join our team and be a part of a small community with a big heart.

Altru offers a comprehensive benefits package to its full- and part-time employees. Excellent benefits include a health plan and 401(k) retirement plan. Other benefits include a dental plan, vision plan, life and disability insurance, education assistance, paid time off (PTO)