Fraud and Dispute Resolution Analyst |
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*Position is remote eligible in Kentucky once fully trained in Owensboro, KY to perform the position duties. Job Code
FDANALYS | Job Family
| Supervisory
No |
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Job Summary | The Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions. |
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Essential Functions, Duties and Responsibilities include, but are not limited to: | - Monitors and detects daily transactions for fraudulent activity
| - Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports.
| - Assists locations with response to customer inquiries on questionable transactions
| - Responds to disputed transactions or currency related transactions.
| - Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures
| - Assists the Cyber Security Officer and Fraud & Dispute Manager with monitoring potential Bank Secrecy Act (BSA) and/or Office of Foreign Assets Control (OFAC) violations; researches and escalates suspicious activity to Compliance Department.
| - Assists law enforcement agencies when legal action is necessary or when seeking restitution
| - Manages and maintains detailed logs and files related to fraudulent activity and dispute process
| - Investigates claims on both in-person and electronic transactions
| - Prepares reports, memos, letters, and applicable documents
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Education, Experience and Qualifications | Education | Required/Preferred | Education Level | Description | Required | High School or GED |
| Preferred | Bachelors Degree |
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| Years of Experience | Minimum | Comments | 5 | Five (5) years of investigation and/or fraud experience required and/or banking experience. |
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| License / Certification | Required/Preferred | License / Certification | Description |
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| Additional Qualifications | - Computer experience preferred; experience with Microsoft Word, Excel, and Outlook preferred
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Core Competencies | | - Oral and written communication skills
| | - Planning, organization, and decision-making skill
| - Analytical ability and judgment
| - Ability to work independently
| | | - Clerical and administrative skills
| - Investigative and reporting skills
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Working Conditions | Working Conditions | Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. |
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| Travel Requirements | Requirement | Frequency | Occasional travel to locations required | Occasionally |
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| Mandatory Vacation | Position requires incumbents to be off work for a minimum of five consecutive business days |
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Physical Requirements | Requirement | Frequency | Sitting (remaining in a seated position) | Constantly | Standing (remaining on one’s feet in an upright position without moving about) | Occasionally | Walking (moving about on one’s feet) | Occasionally | Lifting (raising or lowering an object from one level to another) | Occasionally | Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) | Occasionally | Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) | Never or Rarely | Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) | Never or Rarely | Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) | Constantly | Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) | Never or Rarely | Stooping (bending downward and forward by bending spine at the waist) | Never or Rarely | Squatting/Crouching (bending body downward and forward by bending legs and spine) | Never or Rarely | Kneeling (bending legs at knees to come to rest on knee(s)) | Never or Rarely | Crawling (moving about on hand and knees or hands and feet) | Never or Rarely | Climbing (ascending or descending ladders, stairs, ramps) | Never or Rarely | Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) | Frequently | Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) | Frequently | Near Visual Acuity (clarity of vision at approximately 20 inches or less) | Constantly | Far Visual Acuity (clarity of vision at approximately 20 feet or more) | Occasionally |
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| Additional Physical Requirements | May require lifting up to 10 pounds |
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