Role Overview
As a key member of the Global Account Management Core team, the Account Manager will be responsible for account profitability, service delivery, implementations, and customer satisfaction. The Account Manager works with Direct Travel’s corporate accounts to improve efficiencies, create and administer travel policies, evaluate and implement technologies, and troubleshoot issues. This is a fully remote position with ~20% travel.
What You Will Do
Manage all aspects of the relationship between Direct Travel and a portfolio of global corporate clients, including client retention, implementing a Global Business Plan, managing client contract terms, and identifying business consolidation and growth opportunities.
Why It Might Be a Fit
The ideal candidate will have a strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment, as well as the ability to influence corporate client decisions and think strategically.
Requirements
- Bachelor’s degree
- 8 years corporate travel account management experience or equivalent experience
- A minimum of 5 years managing global customer portfolios, working with wholly owned and partner agencies
- Intermediate to advanced MS Office skills
- Excellent customer service, interpersonal, negotiating and verbal/written communications skills
Benefits
- Medical, Dental, and Vision benefits
- Employee rewards and recognitions program
- Total Rewards Package
- Wellness
- Sustainability
- DE&I initiatives
- Mental Health Support
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