LOCATION:
India, US or EU - Remote
COMPENSATION & PERFORMANCE INCENTIVE:
Compensation for this role is highly competitive and commensurate with experience, demonstrated leadership, geographic location, and scale of responsibility.
The compensation structure includes:
- Base Salary and Performance-Based Incentives
- Determined by location, years of relevant experience, and demonstrated P&L ownership
- Linked to revenue growth, margin improvement, customer satisfaction, delivery excellence, and strategic expansion of the Digital & IT vertical
BENEFITS:
Benefits are competitive and vary by country and local market requirements. Comprehensive benefits packages may include:
- Health, dental, and vision coverage (where applicable)
- Retirement contributions
- Paid time off and holidays in accordance with local standards
- Life and disability insurance (location dependent)
- Professional development and leadership growth opportunities
- Travel reimbursement and business-related expenses
Specific benefit details will be shared during the interview process based on the candidate’s work location.
JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:
We are seeking an experienced and business‑oriented Global Head – Digital & IT to lead and scale our global Digital & IT Services Vertical, encompassing end‑to‑end software engineering, cloud platforms, DevOps, and enterprise/product engineering services.
This is a senior executive leadership role with full P&L ownership, responsible for defining strategy, driving global revenue growth, ensuring delivery excellence, and building long‑term strategic customer relationships.
The role leads onsite and offshore delivery teams across multiple geographies and technology stacks, serving global clients across industries.
DUTIES & RESPONSIBILITIES:
Strategic & Practice Leadership
- Define and execute the global strategy and roadmap for the Digital & IT vertical
- Build and scale service offerings across application engineering, cloud, and platform modernization
- Identify market opportunities, technology trends, and partnership ecosystems to drive growth
- Establish a strong Digital & IT brand and differentiated value proposition in the market
Full P&L Ownership
- Own complete P&L responsibility for the Digital & IT vertical
- Drive revenue growth, margin expansion, utilization, and operational efficiency
- Lead annual operating planning, budgeting, forecasting, and financial governance
- Track and deliver business KPIs related to growth, profitability, quality, and customer outcomes
Global Customer & Commercial Leadership
- Develop and manage executive-level relationships with global customers
- Lead large-scale deal pursuits, proposals, pricing models, and contract negotiations
- Act as a trusted partner to customers on digital transformation and IT modernization initiatives
- Partner with sales, alliances, and solution teams to grow existing accounts and win new logos
Global Delivery & Operations Management
- Lead and scale global onsite and offshore delivery organizations
- Ensure consistent, high-quality delivery across multiple geographies and engagement models
- Establish delivery governance frameworks, performance metrics, and continuous improvement practices
- Drive adoption of agile, DevOps, and modern engineering practices across teams
- Ensure resource planning, talent readiness, and capacity scalability aligned to demand
Technology & Engineering Leadership
Provide enterprise‑wide technology vision, architectural governance, and engineering leadership for the Digital & IT vertical, ensuring scalability, security, and long‑term competitiveness of all client platforms and solutions.
Key responsibilities include:
- Technology Vision & Strategic Direction
- Enterprise Architecture
- Cloud Platform Leadership
- Technology Governance & Risk Management
- Innovation, Modernization & Future Readiness
- Leadership & Talent Excellence
Travel
- Domestic and international travel is expected to support customers, delivery centers, and strategic initiatives.
EDUCATION & EXPERIENCE:
- Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related discipline
- 15–20 years of experience in IT services, software engineering, or digital transformation
- Significant experience managing large-scale global delivery organizations
- Proven experience owning P&L or large revenue portfolios within an IT or digital services organization
Leadership & Behavioral Competencies
- Strategic thinker with a strong growth and outcomes-driven mindset
- Excellent commercial and financial acumen
- Strong executive presence with the ability to influence CXO and board-level stakeholders
- Proven ability to operate in a global, matrixed environment
- High emotional intelligence, cultural awareness, and people leadership capability
Additional expectations:
- Demonstrated success in scaling IT services or digital practices
- Deep experience with onsite–offshore delivery models
- Strong customer-facing leadership and negotiation skills
REQUIRED TECHNICAL SKILLS:
Demonstrated executive expertise in leading, governing, and scaling large‑scale Digital & IT engineering organizations, with accountability for technology decisions that impact business growth, risk, and long‑term platform sustainability.
Key areas of expertise include:
Application & Software Engineering
- Solid understanding of enterprise and digital application development
- Knowledge of large‑scale frontend and backend application architectures
- Experience managing complex application development and maintenance ecosystems
Programming & Technology Stacks
- Broad understanding of major enterprise programming ecosystems, including:
- Backend: Java, .NET, C / C++, Node.js, Python
- Frontend: Modern web frameworks (Angular, React, Vue) and UI architectures
- Ability to evaluate technology stack suitability, scalability, performance, and risk
Cloud Technologies
- Strong understanding of cloud platforms such as Azure and AWS
- Knowledge of:
- Cloud migration and modernization approaches
- Cloud‑native application design
- Cost, security, and performance considerations in cloud environments
DevOps & Engineering Practices
- Understanding of DevOps practices and CI/CD concepts
- Knowledge of automation, release management, and deployment pipelines
- Ability to assess engineering maturity and delivery efficiency at scale
Architecture & System Design
- Understanding of:
- Microservices and distributed system architectures
- API‑driven and service‑oriented systems
- Ability to judge architectural quality, scalability, and long‑term maintainability
Data, Analytics & AI
- Understanding of data‑driven applications and analytics platforms
- Awareness of AI and GenAI use cases within IT and digital solutions
- Knowledge of how AI is applied in:
- Automation and productivity
- Customer experience and insights
- Decision support and intelligent systems
- Ability to evaluate feasibility, risk, and value of AI‑enabled solutions (not model building)
Enterprise Integration & Platforms
- Knowledge of enterprise systems and system integration
- Understanding of middleware, APIs, messaging, and data flows across systems
- Ability to oversee complex, multi‑system IT landscapes
Technology Risk, Security & Quality
- Awareness of common technology risks in large IT programs
- Understanding of application security, performance, reliability, and scalability basics
- Ability to identify and address technical weaknesses in systems and delivery models
DESIRED SKILLS:
- Experience leading multiple technology portfolios under a single P&L
- Exposure to global clients across multiple industries
- Background in scaling managed services or large transformation programs
- Experience working with hyperscalers and strategic technology partners
- Prior role as Practice Head, Business Unit Head, in IT services
We are committed to building a diverse, inclusive, and global team. Candidates must be authorized to work in the United States. We are pleased to offer visa sponsorship for eligible and qualified individuals.
Cintal provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.