Are you passionate about making a meaningful difference in people's lives? Do you thrive in a dynamic, fast-paced environment where your communication skills and empathy can truly impact the health and well-being of others? If so, arenaflex invites you to join our team as a Health Care Customer Service Representative supporting our MHBP Service Operations team.
At arenaflex, we're building a world of health around every consumer, surrounded by dedicated colleagues who are passionate about transforming health care. As one of the nation's leading health solutions companies, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues who are caring for people where, when, and how they choose—in a way that is uniquely more connected, more convenient, and more compassionate. We do it all with heart, each and every day.
This is an exciting opportunity to become part of something bigger than yourself. As a Customer Service Representative at arenaflex, you'll be the friendly voice that members and providers hear when they need guidance, support, and answers. You'll play a critical role in ensuring that every interaction leaves a lasting positive impression, helping individuals navigate their health benefits with confidence and ease.
We are currently seeking dedicated professionals to join our MHBP (Mail Handlers Benefit Plan) Service Operations team as Customer Service Representatives. This position is specifically designated for candidates located in the Central Time Zone, allowing you to serve our members during their most convenient hours while maintaining a work schedule that supports work-life balance.
As a CSR with arenaflex, you'll be the face and support the overall operational effectiveness of our service operations team, ensuring that all members and providers experience the same exceptional level of service they've come to expect from us. You'll engage, consult, and educate members and providers based upon each caller's unique needs, preferences, and understanding of their health plans and available resources.
The inquiries you'll handle will range from basic questions to complex issues that require critical thinking and problem-solving skills. This role offers an excellent foundation for those looking to build a long-term career in health care customer service while making a tangible difference in people's lives.
Training Period: 19 weeks of comprehensive training
Training Schedule: Monday through Friday, 8:00 AM - 4:30 PM CST
Post-Training Temporary Schedule: Must be available to work an assigned 8-hour shift between 7:00 AM and 5:30 PM CST
Post-Training Permanent Schedule: Will work an 8-hour shift between 6:00 AM and 9:00 PM CST, including weekends. Schedule will be determined through a shift bid process.
We believe in setting our team members up for success, which is why we provide extensive training to ensure you feel confident and prepared to handle any situation that comes your way.
As a Customer Service Representative at arenaflex, you will be expected to:
To succeed in this role, you must meet the following requirements:
While not required, the following qualifications will help you stand out:
Beyond qualifications, success in this role requires a specific set of skills and personal attributes:
At arenaflex, we believe in investing in our people and supporting their professional development. This Customer Service Representative role serves as an excellent entry point into our organization, with numerous opportunities for advancement:
When you join arenaflex, you become part of a inclusive workplace where every colleague feels valued and where they belong. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering an environment where diversity is celebrated and innovation thrives.
You'll work in a modern, professional call center environment equipped with the technology and resources you need to succeed. Our collaborative team culture encourages knowledge-sharing, mutual support, and continuous improvement. We believe that when our colleagues succeed, our members succeed—and we're committed to providing the support you need to excel in your role.
While the work can be fast-paced and demanding, we prioritize work-life balance and understand the importance of maintaining wellness both inside and outside of work. Our shift scheduling system, including the post-training shift bid process, allows for some flexibility in managing your work schedule.
We recognize that our people fuel our future, and we take pride in offering a comprehensive and competitive mix of pay and benefits—investing in the physical, emotional, and financial wellness of our colleagues and their families.
Pay Range: $17.00 - $28.46 per hour, depending on experience, education, geography, and other relevant factors.
Weekly Commitment: Full-time position with anticipated 40 hours per week.
Comprehensive Benefits Package:
Benefits availability may vary based on eligibility. For more detailed information about our benefits offerings, please visit our careers page.
We anticipate the application window for this opening will close on: September 17, 2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. arenaflex is an equal opportunity employer and does not discriminate on the basis of any protected characteristic.
If you're ready to embark on a rewarding career where your work truly matters, where you can grow and develop professionally, and where you'll be part of a team that's passionate about transforming health care, we encourage you to apply today.
At arenaflex, you'll find more than just a job—you'll find a purpose. Every day, you'll have the opportunity to make a real difference in the lives of our members, helping them navigate their health care journey with confidence and peace of mind. Join us as we continue to build a world of health around every consumer we serve.
We can't wait to welcome you to the arenaflex team!