It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Job Description
The DCX Client Services Home-Based Billing Coordinator role is responsible for ensuring accurate and timely vendor and client billing for drop-ship orders. Support achieving and maintaining departmental KPIs, including ship to bill and margin targets. A successful Billing Coordinator will be committed to ensuring client satisfaction and company goals are maintained and exceeded.
REQUIRED CORE COMPETENCIES
Detail-Oriented & Accurate: Strong attention to detail with the ability to maintain accuracy across billing, invoice processing, and data entry tasks.
Organized & Efficient: Strong organizational, time management, and multitasking skills with the ability to manage shifting priorities.
Strong Communicator: Effective verbal and written English communication skills with the ability to collaborate professionally with vendors, clients, and internal teams.
Problem-Solver & Adaptable: Able to troubleshoot billing discrepancies, work under pressure, and respond effectively to changing priorities and deadlines.
Team-Oriented & Flexible: Works collaboratively with co-workers, supports business goals, and remains flexible with overtime or changing workloads when needed.
WHAT YOU WILL DO
Vendor bill management, including vouching verification & payment issuance
Review vendor bill discrepancies and work with order production team on resolutions as needed
Verify credit card deposits
Generate and distribute client order invoices in a timely manner
Maintain a 5-day ship to invoice service standard
Maintain project files with all updated invoices and project notes
Review and report on ready for billing queue
Report out order issues and make recommendations for resolution
Audit & ensure accurate sales commissions
Escalate exceptions to manager
WHAT WE LOOK FOR
Education: Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Experience: 2 or more years’ experience in account management, promotional marketing, or a related field
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Technical Skills:
Proficient experience with Microsoft office and Adobe Acrobat. Experience with CRM systems preferred.
Training will be provided for our systems.
Industry Specific Software/Knowledge:
Ethical behavior and professional and personal integrity to ensure that the data and information of the organization is secure and properly transitioned between appropriate staff and vendors.
Exceptional communication, verbally, non-verbally, and written, to ensure clear, transparent interpretation, translation, and distribution of organization information.
A strong attention to detail.
Self-motivated and work independently while asking for guidance when needed.
WHAT WE OFFER
Salary Range: PHP 43,000 - 45,000
Industry: Promotional Industry
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST
Workdays: Monday through Friday (USA)
#DCXWorkFromHome
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!