Hourly Professional Social Srv Worker (Caregiver Navigator) 00080445

About the Department

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians. 

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.

Start your career in public service. DFCS is seeking candidates for the position of Caregiver Navigator, Hourly with no benefits. This position reports to the Recruitment and Retention Manager.

The Caregiver Navigator works in a remote, professional call center-like environment answering phone calls from the 877-210-KIDS inquiry and caregiver warmline and responding to web-based chats. The Caregiver Navigator assists prospective caregivers with understanding the approval process; and works closely with the Inquiry Response Case Managers and Regional staff in providing information and referrals to support foster, adoptive and kinship caregivers. The Caregiver Navigators will be required to work 2-5 days a week to consist of no more than 24 hours a week primarily Monday to Friday with some rare weekend activities included. This position is Virtual/Work from Home. 

JOIN OUR TEAM!!!

Position Duties

Job Responsibilities:

• Answers the Caregiver Inquiry and Warmline in a professional manner.
• Maintains contact with prospective caregivers through the onboarding and approval process.
• Tracks caregivers through the approval process.
• Processes inquiries received via 877-210-KIDS inquiry line.
• Performs other professional responsibilities as assigned. 
• This is a part time position with no benefits. 

Minimum Qualifications

• Bi-lingual candidate is strongly preferred.
• Current foster, adoptive or kinship caregiver in good standing.
• Former foster, adoptive or kinship caregiver who closed in good standing.
• Five (5) years of experience as a foster, adoptive or kinship caregiver.
• Three (3) years of experience in a customer service setting communicating information.
• Strong customer service background.
• Demonstrated ability to effectively plan and prioritize work and manage multiple tasks simultaneously. 
• Excellent report writing skills.
• Excellent oral, written, analytical, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Virtual (Work from Home) Requirements of position:

• Strong, dependable home internet with the ability to be hard-wired (ethernet) into the network. 
• Quiet designated workspace free from distractions, noise, etc.

Other Qualifications

For more detailed information about the Georgia Department Human Services

                   https://dhs.georgia.gov/  

Employment Information
  
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
 
DHS is an Equal Opportunity Employer
  
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [email protected]
 
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process.  Only applicants who are selected and interviewed will receive notification.
  
This position is subject to close at any time once a satisfactory applicant pool has been identified.