Performance Auto Group is a leading automotive company in Ontario, and they are seeking a Hybrid-Financial Services Manager for AutoPlanet Brampton. The FSM will coordinate the sale of finance and insurance products, work as a liaison for lenders, and provide financial services to dealership customers while ensuring exceptional customer service and maintaining strong professional relationships.
Responsibilities
- Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
- Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs
- Maintain a current knowledge of third-party financing options and be able to present such options to customers
- Project a positive attitude for the benefit of our customers and fellow employees
- Selling vehicles in adherence to OMVIC rules and regulations
- Ensure that all work performed is thorough, accurate and completed in a timely fashion. This includes the preparation of all documentation, contracts etc. related to the sale, accessories and sundry services
- Maintain all reports and records as may be required by the manufacture, dealership management and suppliers
- Attend sponsored training classes as scheduled by management
- Ensure quotes for products and services are competitive and reasonable
- Keep customers updated by phone as to the progress of their vehicle’s delivery
- Establish and maintain strong and professional working relationships with finance companies, banks, manufacturing financing centre and suppliers
- Establish and maintain a cooperative and professional relationship with sales management and staff
Skills
- 1-3 years of Financial Services Management or Automotive Sales experience
- Outgoing and a positive attitude required
- Previous sales experience in an automotive, retail or hospitality environment
- Proven ability to deliver exceptional customer service
- Excellent problem-solving and organizational skills
- Ability and willingness to be flexible under changing conditions
- Ability to be creative and persuasive in negotiating with customers
- Ability to exhibit professionalism with a positive attitude under pressure
- Well-spoken, friendly and articulate
- Must have a valid OMVIC license or will be required to obtain OMVIC license
- Must have a valid Ontario Driver's License and good driving record
- May be required to work on Saturday and Sunday as per business needs
- Experience with Google Suite & Dealership Management Systems is an Asset, but not required
Benefits
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
Company Overview
Performance Auto Group is an automotive group that offers used as well as new and luxury vehicles including its parts and accessories. It was founded in 1964, and is headquartered in Brampton, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.performance.ca/.