About MyOutDesk
Since 2008, MyOutDesk has connected highly skilled professionals with growing and established U.S.-based organizations, enabling them to make a real and measurable business impact as part of extended global teams.
Trusted by companies in real estate, healthcare, finance, professional services, and other growth industries, MyOutDesk provides professionals the opportunity to build stable, long-term remote careers while contributing meaningfully to high-performing teams.
About the Role
The Inside Sales Agent (ISA) is responsible for managing, nurturing, and converting incoming buyer and seller leads into active clients. This role serves as the primary point of contact for leads generated through marketing campaigns, referrals, or online inquiries. The ISA works closely with the sales and marketing teams to qualify leads, set appointments, and maintain consistent follow-up, ensuring a seamless experience for prospective clients. The ideal candidate is highly organized, persuasive, tech-savvy, and skilled in relationship-building over the phone, email, and digital channels.
Key Responsibilities
Lead Management & Qualification
- Initiate outbound calls and develop relationships with different types of leads.
- Respond promptly to incoming buyer and seller leads via phone, email, CRM, and other channels.
- Qualify leads by understanding their needs, timeline, and readiness to buy or sell.
- Maintain accurate lead information in the CRM (e.g., Salesforce, Follow Up Boss, KVCore).
- Segment and prioritize leads based on readiness, urgency, and potential value.
- Identify opportunities for immediate conversion vs. long-term nurturing.
Lead Nurturing & Follow-Up
- Conduct consistent follow-ups through phone calls, text messages, and email campaigns.
- Build and maintain relationships with leads, providing value, guidance, and relevant information.
- Schedule appointments or property tours for agents with qualified leads.
- Track all lead interactions and update notes in the CRM to ensure continuity.
Communication & Relationship Building
- Educate leads about the buying or selling process, market trends, and available properties.
- Address lead inquiries professionally and provide accurate information.
- Maintain a high level of responsiveness and professionalism in all communications.
- Escalate qualified leads or urgent issues to the appropriate agent in a timely manner.
Marketing & Outreach Support
- Assist in executing drip campaigns, newsletters, or targeted outreach for lead engagement.
- Collaborate with marketing teams to optimize campaigns and messaging for lead conversion.
- Provide feedback on lead quality and campaign performance to improve results.
Performance Tracking & Reporting
- Monitor lead conversion metrics, response times, and appointment scheduling effectiveness.
- Provide regular reports on lead activity, conversion rates, and pipeline status.
- Analyze performance data to identify areas for improvement in lead management.
Requirements
- Graduate of a Bachelor’s degree, or at minimum, completion of a post-secondary (post–high school) diploma
- At least 3 years of relevant work experience
- Minimum of 1 year of experience supporting a US-based client, preferably within a BPO or outsourcing environment
- Experience using CRM platforms such as Follow Up Boss, kvCORE, Salesforce, and Zoho CRM
- Experience utilizing email and messaging tools including Mailchimp, BombBomb, Microsoft Outlook, and Gmail
- Experience working with call tracking and automation tools such as PhoneBurner and Mojo Dialer
- Familiarity with online lead sources (Zillow, Realtor.com, Facebook Ads, etc.)
- Strong communication and interpersonal skills.
- Persuasive and able to build trust quickly over the phone or online.
- Organized with strong time-management and multitasking skills.
- Self-motivated and results-driven.
- Tech-savvy with the ability to learn new software and tools quickly.
- Handles objections with confidence and grit.
Benefits
- $400 Placement Bonus after successfully completing your first 30 days with your first MOD client
- Independent Contractor Referral Program – Earn up to $330 for every successful referral
- MOD Cash Advance Program available after 6 months of active service with MOD client/s
- Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s
- Dental Benefits through Maxicare Dental Hub
- Optical Reimbursement for HMO principal members
- Group Life Insurance with Accidental Death & Dismemberment coverage
- Maternity Reimbursement for both normal and Caesarean delivery
- 6 Paid US Holidays
- 7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client
- 7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s
- Unlimited Upskilling Opportunities through MODUniversity
- Mentorship and collaboration with global leaders and teams
- Clear career advancement pathways within the organization
- Diverse, inclusive, and supportive workplace environment