Meltwater is a global company that empowers clients through data-driven insights. The Insights Analyst will transform data into meaningful narratives, conduct quantitative and qualitative analyses, and ensure high-quality report delivery for clients.
Responsibilities
- Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats
- Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks
- Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines
- Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables
- Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion
- Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency
- Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends
- Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients
- Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions
- Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team
Skills
- Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis
- 0-2 years of relevant work experience (client-facing roles are advantageous)
- Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English
- Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions
- Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity
- Proficient report writing skills, covering both qualitative and quantitative aspects
- Customer-focused mindset with a commitment to exceptional client servicing
- Critical thinking skills, facilitating insights derived from data analysis
- Strong interest in current affairs, mainstream media, and social media trends
- Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations
- A keen interest in learning, adaptability, and resilience in a dynamic work environment
- Excellent written and verbal communication skills in English, particularly in report writing
- The ability to legally work in the country of hire is required for this position
Benefits
- Comprehensive paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Ongoing professional development opportunities to elevate your career
Company Overview
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.meltwater.com/.