Job Description:
About arenaflex
Welcome to arenaflex, where innovation meets excellence in the aviation and technology industries. As a leading global organization, we pride ourselves on maintaining cutting-edge infrastructure that connects people and places around the world. Our IT Facilities team plays a critical role in ensuring the operational reliability of our complex technological ecosystems, supporting everything from airport communications to data center operations across our global network.
We're currently seeking a talented and driven IT Business Analyst to join our dynamic IT Facilities Infrastructure team. This is a remarkable opportunity to contribute to the backbone of our operations, working with state-of-the-art facilities and collaborating with industry professionals who are passionate about what they do. At arenaflex, we believe in empowering our employees to grow, learn, and make meaningful contributions to our mission of connecting the world.
Position Overview
As an IT Business Analyst – IT Facilities, you will provide IT administration of expert services, project management, and support to ensure the functional sustainability of the critical infrastructure that supports our airport communication spaces for arenaflex's IT Facilities Group. This role is pivotal in maintaining the operational excellence that our organization is known for, and you'll be working at the intersection of technology, facilities management, and strategic planning.
The IT Facilities Group at arenaflex is responsible for comprehensive management of site implementations, inventories, infrastructure planning, accompanying, protection strategies of support, and break/fix services for data center critical infrastructure, IT certification labs, and remote communication room critical environment equipment. Your contributions will directly impact our ability to deliver seamless services to millions of customers worldwide.
Key Responsibilities
Your day-to-day responsibilities will encompass a wide range of technical and managerial duties designed to ensure the reliability and efficiency of our IT facilities infrastructure. Here's what you can expect:
- IT Administration and Support: Provide expert IT administration services and project management support to ensure the operational sustainability of critical infrastructure supporting airport communication spaces
- Data Center Management: Oversee all site implementations, inventories, infrastructure planning, and protection strategies for data center critical infrastructure, IT certification labs, and remote communication room equipment
- Laboratory Support: Provide IT support for labs that align our client application and engineering teams with workstations, hardware, and access to test their applications effectively
- Remote Coordination: Coordinate with professional services responsible for critical infrastructure support and break-fix activities at remote communication rooms
- Infrastructure Monitoring: Manage, operate, maintain, and monitor all critical facilities infrastructure for data center and remote communication room equipment
- Standards Development: Develop data center and remote communication room standards for space, power, cooling, and physical layer IT infrastructure
- Fiber Network Maintenance: Support IT Facilities grounds fiber ring to maintain the integrity and service continuity of the airport and grounds facilities underground fiber ring
- Policy Implementation: Recommend and implement departmental policies, guidelines, regulations, and procedures while ensuring compliance with all governing corporate standards
- Project Management: Manage data center and remote communication room standards capital improvements, upgrades, and enhancements from conception to completion
- Vendor Management: Select IT and critical facilities services, ensuring accurate documentation, securing best prices for products and services, and ensuring vendors meet their contractual obligations
- Capacity Management: Manage space, UPS power, and critical cooling capacity to ensure optimal performance of all critical systems
- System Design Oversight: Oversee the design, implementation, and vendor support of appropriate electrical power, A/C, fire suppression, security, floor support, and cabling programs for communication rooms
- Incident Management: Provide proactive and break-fix support for alarm/ticket remediation related to facilities, remote communication rooms, labs, and data center hardware
- Standards Creation: Develop Design Standards for Remote Communication Room Space, UPS, air conditioning, Generators, and Fire Life and Safety (FLS) systems
- Documentation Review: Review and store maintenance records, ensuring inconsistencies are remediated promptly
- Change Control: Maintain strict adherence to change control activities to ensure system integrity and compliance
Essential Qualifications
To succeed in this role, you'll need a combination of technical expertise, managerial skills, and the ability to work effectively in a fast-paced environment. The following minimum qualifications are required:
- Bachelor's Degree in relevant field or equivalent combination of education and experience
- Strong ability to build and maintain effective communication and relationships with supervisory teams, vendors, and peers
- In-depth knowledge of data center technology and critical facilities infrastructure
- Proven project management experience with remote communication room standards capital improvements, upgrades, and enhancements
- Capital forecasting and project management experience for airport critical equipment life cycle replacement
- Experience supporting Corporate Real Estate projects involving remote communication room design/work as an IT Facilities representative and on-site assessment reporting
- Expertise in space, UPS power, and critical cooling capacity management
- Strong skills in selecting critical facilities services with accurate documentation and vendor management
- Ability to oversee the design, implementation, and vendor support of electrical power, cooling, fire suppression, security, floor support, and cabling programs
- Experience providing proactive and break-fix support for alarm/ticket remediation
- Knowledge of operational sustainability of airport critical environment infrastructure
- Ability to develop Design Standards for Remote Communication Room Space, UPS, air conditioning, Generators, and Fire Life and Safety systems
- Strong remote coordination skills for airport critical infrastructure support and break-fix activities
- Excellent documentation review and discrepancy remediation skills
- Capability to provide remote Incident Management resolution for airport critical equipment
- Experience with remote installation, configuration, and operational support
- Strong adherence to change control activities
- Excellent ability to balance multiple priorities within established time limitations
- Flexibility to support operations with changing shifts, extended hours, and emergency on-call requirements
- Strong written and verbal communication skills
- Unwavering commitment to prioritizing safety and security of self, others, and personal data
Preferred Qualifications
While the following are not required, they will give you a competitive edge in the selection process:
- Bachelor's degree in IT, Engineering, or related field
- Five or more years of relevant experience in IT facilities management
- Trade School Graduate with technical certifications
- IT Project Management Experience (minimum 2 years) in a high-availability communication room or data center operating environment
- Experience with daily operational requirements and the operation of production systems and equipment
- Industry certifications such as BICSI, CDC, or equivalent
- Experience with ITIL framework and best practices
Career Growth and Development
At arenaflex, we believe in investing in our employees' futures. This position offers numerous opportunities for professional growth and advancement within our organization. As you develop expertise in IT facilities and infrastructure management, you'll have access to:
- Comprehensive career development programs designed to help you achieve your long-term career goals
- Mentorship from experienced professionals in the IT and facilities management fields
- Training and certification opportunities to enhance your technical skills
- Exposure to cutting-edge technologies and infrastructure solutions
- Leadership development programs for high-performing employees
- Internal mobility opportunities across different departments and functions
- Cross-functional project opportunities that broaden your experience
Work Environment and Culture
At arenaflex, our culture is built on a shared commitment to living our core values – Integrity, Honesty, Respect, Perseverance, and Employee Service – always, in everything we do. We foster an environment where collaboration, innovation, and excellence thrive. Our team members describe our workplace as dynamic, supportive, and focused on results.
You'll be joining a team of dedicated professionals who are passionate about maintaining world-class infrastructure. The work environment combines both office and facility settings, with opportunities to interact with cutting-edge technology and systems. We value work-life balance and offer flexible arrangements to support our employees' well-being.
Compensation and Benefits
We recognize that our employees are our most valuable asset, and we're committed to providing competitive compensation and comprehensive benefits. When you join arenaflex, you'll enjoy:
- Competitive Salary: $26 per hour with opportunities for performance-based increases
- Performance Incentives: Industry-leading profit sharing and performance bonuses
- Retirement Benefits: 401(k) with generous company match and direct contribution options
- Paid Time Off: Comprehensive paid time off including vacation, holidays, and personal days
- Health and Wellness: Extensive health benefits including medical, dental, vision, short/long term disability, and life insurance
- Wellness Programs: Programs supporting physical, emotional, social, and financial well-being, including access to employee assistance programs
- Financial Education: Free financial education and extensive resources supporting mental health counseling
- Travel Benefits: Domestic and international flight privileges for employees and qualified family members
- Employee Perks: Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks
- Additional Perks: Discounts on car and hotel rentals, auto/homeowners/pet insurance, and more
Join Our Team
If you're ready to take the next step in your career and join a team that's committed to excellence, innovation, and making a meaningful impact, we invite you to apply for this exciting opportunity at arenaflex. This role offers the chance to work with cutting-edge technology, develop your skills in a dynamic environment, and contribute to our mission of connecting people and places around the world.
At arenaflex, you'll find more than just a job – you'll find a career where you can grow, learn, and make a difference. We encourage you to explore all that our organization has to offer and discover how you can help us continue to climb to new heights.
Don't miss this opportunity to be part of something extraordinary. Apply now and take the first step toward a rewarding career with arenaflex!