IT Help Desk Support Technician

About the position NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users—ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency. This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations. Responsibilities • Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment. • Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure. • Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup. • Manage user onboarding and offboarding processes. • Monitor, update, and resolve help desk tickets efficiently using ticketing systems. • Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users. • Maintain accurate inventory of computers, peripherals, phones, and network equipment. • Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware. • Coordinate with third-party software and hardware vendors for support and issue resolution. • Assist in developing and maintaining standard hardware and software configurations. • Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases. • Create, manage, and modify user credentials across multiple platforms. • Document policies, procedures, and instructional materials as needed. • Provide technical support to executive management. • Travel to client and pharmacy locations as needed to support deployed technology. • Perform other duties as assigned. Requirements • Experience with help desk and/or IT support. • Experience in cloud infrastructure (Azure preferred). • Experience supporting Office 365 and Azure Active Directory (user, device, and license management). • Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments. • Experience using and managing help desk/ticketing systems. • Technical knowledge of WAN, LAN, and Wi-Fi connectivity. • Working knowledge of network protocols, operating systems, and infrastructure technologies including: Windows Server Cisco routers, SonicWall and FortiGate. Virtual machines / VDI POS systems • Experience with Mobile Device Management (MDM). • Hands-on experience with cabling, patching, racking, and network equipment setup. • Knowledge of Microsoft Azure cloud technologies. • Strong wireless network troubleshooting skills. • Experience supporting Microsoft products including Teams and SharePoint. • Basic understanding of IT security standards and best practices. • Ability to support executive-level users with professionalism and discretion. • Valid driver’s license • Ability to travel to client locations • Ability to reliably commute or relocate to the Sharon Hill / Philadelphia area Nice-to-haves • Microsoft Certified: Azure Administrator Associate • CompTIA A+ • CompTIA Network+ • CCNA Benefits • High Earning Potential: Competitive salary commensurate with experience • Flexible work arrangements and a remote-first work environment (for select positions) • Recurring company gatherings throughout the year to promote connection and collaboration • Flexible Paid Time Off • Paid holidays • Paid family and medical leave, including paid parental leave • Medical, dental and vision benefits for employees • Company sponsored 401(k) with a match • Life and long-term disability coverage • Employee assistance program