Job Title:

Experienced Customer Success Manager - K-12 Education & Healthcare Partnership Development | Orange County, CA | School Health Services Relationship Specialist Job Description:

Welcome to an exciting opportunity to make a meaningful impact in student health and wellness across Orange County, California. We are seeking a dynamic and passionate professional to join our growing Customer Success team as a Customer Success Manager specializing in K-12 Education and Healthcare Partnerships. If you are someone who thrives in a mission-driven environment, excels at building relationships, and is committed to improving access to healthcare for students and families, we invite you to explore this incredible opportunity with arenaflex.

About arenaflex: Transforming School-Based Healthcare

arenaflex is the nation's leading virtual provider of school-based healthcare services, recognized by Fast Company as "one of the world's most innovative places to work" in 2023. Our organization is dedicated to transforming schools into the most accessible front door to physical and mental healthcare for K-12 students across the country. By partnering with school districts and health plans nationwide, we are breaking down barriers to equitable healthcare access and ensuring that every student—regardless of their insurance status or ability to pay—can receive the quality care they need to thrive in school, at home, and in life.

At arenaflex, we believe that helping students and their families feel better takes a team of smart, dedicated people who are passionate about making a difference. Our diverse team of licensed providers delivers therapy and medical services virtually, reaching over four million K-12 students nationwide. We are proud to be building and professionalizing a high-growth, high-impact social enterprise that is reshaping the future of school-based healthcare.

The Role: Customer Success Manager - K-12 Education & Healthcare

We are looking for dynamic, empathetic, and action-oriented individuals to join our exciting Customer Success team at arenaflex. As a Customer Success Manager, your primary responsibility will be to ensure the successful adoption and ongoing usage of arenaflex services within the schools we serve in Orange County, CA. You will work closely with the Account Management and Implementation teams to establish a robust infrastructure for school support. This role offers the unique opportunity to work hands-on with school nurses and other health staff, positioning you at the forefront of ensuring equitable access to quality healthcare for all students.

Location: Remote - Must be located in Orange County, CA
Travel Requirement: This role requires up to 80% field-based work throughout Orange County

What You'll Do

As an integral member of the arenaflex Customer Success team, you will play a vital role in advancing our mission to increase access to care for students and families. Your responsibilities will span across relationship management, strategic planning, and internal collaboration:

• Relationship Management - Schools: Develop strong, lasting relationships with school partners, including school mental health and physical health staff, principals, and their broader school communities. Serve as the primary point of contact for school-based healthcare initiatives.
• Engagement and Communication: Regularly meet (virtually and in-person) and communicate with school health and leadership teams to drive engagement, adoption, and satisfaction with arenaflex services. Ensure consistent and meaningful interactions that reinforce our commitment to student wellness.
• Event Participation: Attend and facilitate strategic district-wide, school-specific, and community events that promote awareness and utilization of our healthcare services. Represent arenaflex as a trusted partner in the educational community.
• Partner Satisfaction: Ensure a high level of partner satisfaction by consistently exceeding expectations, proactively addressing concerns, and demonstrating the value of arenaflex services to school administrators, staff, and families.
• Issue Resolution: Identify and proactively resolve complex customer issues, serving as an advocate for our school partners and ensuring any challenges are addressed swiftly and effectively.
• Mission Alignment: Play an active role in achieving our mission to increase access to care, particularly for underserved student populations in diverse socio-economic environments.
• Reporting and Analytics: Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact. Leverage data to identify trends, opportunities, and areas for improvement.
• Cross-Functional Advocacy: Advocate for the customer's needs across arenaflex, working collaboratively with internal teams to ensure school partner feedback informs product development and service improvements.
• CRM Management: Accurately enter customer-related activities, communication, market data, and critical issues into our CRM system, ensuring all insights are integrated into strategic account planning.

What Excites Us: Our Ideal Candidate

At arenaflex, we value individuals who bring not just skills and experience, but also passion, purpose, and a genuine commitment to our mission. Here's what we're looking for in our ideal Customer Success Manager:

• Relationship-Driven: You lead by relating to your stakeholders, whether they are at a school partner or in the broader community. You've developed a strong reputation as a people person, and somebody that folks are excited to work with. Your ability to build trust and rapport is second to none.
• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as a passionate advocate for our cause. You understand that needs may differ by student and family, and demonstrate cultural empathy and awareness in your work every day.
• Dynamic Communication: You have exceptional written and verbal skills and can adeptly tailor and present to a wide variety of audiences. You've got a real knack for influencing your stakeholders and driving positive outcomes through effective communication.
• Initiative: You're a self-starter with a demonstrated capacity for following through on commitments and scheduled events. You're comfortable rolling up your sleeves to get the work done, no matter what challenges arise.
• Eagerness to Learn: You're someone who loves to learn and grow, both as a professional and as a teammate. You have an ability to learn, absorb, and quickly develop your knowledge of changing business and customer demands.

Minimum Experience and Qualifications

• Experience working with children in diverse socio-economic environments is essential. You understand the unique challenges faced by students and families from varied backgrounds and are committed to serving all students equitably.
• Prior experience with schools is required—this is a great opportunity for former teachers and school staff transitioning out of the classroom! Your first-hand knowledge of the education system will be invaluable in building credibility with school partners.
• Must meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus. This requirement ensures we maintain the highest standards of safety and compliance in our school partnerships.
• Ability to travel for approximately 80% of the time. You must be comfortable working in the field, visiting schools throughout Orange County, and managing a mobile work schedule.
• Must currently reside in Orange County, CA. Given the field-based nature of this role, proximity to our partner schools is essential for success.

Preferred Experience

• Prior experience within startup or hyper-growth environments is highly valued. You'll thrive at arenaflex if you're comfortable navigating rapid change, embracing ambiguity, and contributing to building scalable processes.
• Existing relationships in Orange County, CA are a plus. Having established connections with local school districts, healthcare providers, or community organizations will help you hit the ground running and make an immediate impact.

If you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyway. We believe in potential and are committed to investing in talented individuals who are passionate about our mission.

Why Join arenaflex: Benefits and Perks

At arenaflex, we believe in compensating our team members competitively and supporting their overall well-being. We offer a comprehensive benefits package designed to support your financial security, health, and work-life balance:

• Competitive Compensation: Total compensation for this role is market competitive, with a base salary range of $80,000 - $90,000, plus the opportunity to earn up to $10,000 annually in performance bonuses.
• Retirement Savings: Enjoy peace of mind with our 401(k) match program, helping you save for the future.
• Healthcare Coverage: We provide comprehensive healthcare coverage to support your physical and mental well-being.
• Paid Time Off: We value work-life balance and offer generous paid time off to help you recharge and rejuvenate.
• Professional Development: Are naflex is invested in your growth. We offer opportunities for professional development, skill-building, and career advancement within our organization.
• Additional Perks: We offer a broad range of other benefits and perks designed to support your overall well-being and make arenaflex a great place to work.

Our Culture and Work Environment

At arenaflex, we are committed to creating a diverse, inclusive, and equitable workplace. We value the minds, experiences, and perspectives of people from all walks of life, and we are proud to be an equal opportunity employer. Our culture is built on collaboration, innovation, and a shared commitment to making a meaningful difference in the lives of students and families.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. Our remote-first approach offers flexibility while maintaining strong connections with our team members and partners. However, please note that this specific role requires proximity to our Orange County, CA school partners and therefore requires residence in the area.

Working at arenaflex means being part of something bigger. You'll join a team that is:

• Making an Impact: Working with a team that is increasing equitable access to quality healthcare experiences for students and their families across the nation.
• Enabling Scale: Working with a team that is building and professionalizing a high-growth, high-impact social enterprise that is reshaping the future of school-based healthcare.
• Feeling Valued: Working with a team that is compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Commitment to Diversity and Inclusion

arenaflex will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all arenaflex positions, a criminal background check is required following a contingent offer of employment. We are committed to fair hiring practices that give every candidate a fair opportunity to join our team.

We are dedicated to building a diverse, inclusive, and equitable workplace where everyone feels valued and respected. If you are passionate about our mission and want to join a team that is making a real difference in the lives of students and families, we encourage you to apply today.

Join the arenaflex Team

If you are ready to take the next step in your career and make a meaningful impact in the lives of students and families in Orange County, CA, we would love to hear from you. Apply now to join the arenaflex team and help us transform school-based healthcare for the better. Together, we can ensure that every student has access to the quality healthcare they need to thrive—in school, at home, and in life.